Airport lounge: Wikis

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The lounge at Zürich Airport, Switzerland.

An airport lounge is a lounge owned by a particular airline (or jointly operated in the case of an alliance). Many offer private meeting rooms, phone, fax, wireless and Internet access and other business services, along with provisions to enhance comfort such as free drinks and snacks. At lounges, passengers will also find more comfortable seating, quieter environments and better access to customer service representatives than in the airport terminal.

Contents

Access to lounges

Access to airport lounges may be obtained in several ways. A common method to gain access is by purchasing an annual or a lifetime membership. Membership fees are sometimes discounted for elite members of an airline's frequent flyer program, and may often be paid using miles. Travelers flying internationally in first class or business class are often offered free access on their days of travel.

Lounge access can also be attained with an airline status card. The top levels often offer access to any of an airline's lounges or partner airlines' lounges, when traveling in any class of travel on any of the partner airlines (usually it is required for the cardholder to be booked on one of the carrier's flights within the next 24 hours).

Generic lounges provided by an airport operator also exist. A fee is paid, which ranges from a daily fee to yearly fees or lifetime memberships. Independent lounge programs such as Priority Pass offer lounge access for an annual fee. Premium credit and charge cards such as Diners Club International, American Express Platinum and Centurion Card charge cards, and the Morgan Stanley i24 Card, offer lounge programs for members. As of 2008 the American Express Platinum (in some countries) and Centurion charge cards, Morgan Stanley i24 card and the RBS Black Card include Priority Pass membership. American Express also offers access to lounges belonging to partner airlines when flying with those airlines.

What lounges offer

A standard SAS business lounge at Helsinki-Vantaa Airport, Finland.

Besides offering more comfortable seating, lounges usually provide beverages like coffee, water, soft drinks, juices, beer and other alcoholic beverages. Domestic US lounges such as the Alaska Board Room, Continental Presidents Club, Delta SkyClub (formerly Delta Crown Room and Northwest WorldClub) offer free alcoholic beverages; the American Airlines Admirals Club, US Airways Club and United Red Carpet Club offer alcoholic beverages for purchase. Lounges also provide snacks like fruit, pastries and cheese. They generally offer television, usually a sports or news channel, newspapers, and magazines. Phones are spread out through the lounge, allowing members to make calls or access a dial-up internet service. Free Wireless internet access is becoming more and more common, some airlines offer wi-fi operated by contract providers, either complimentary or for a nominal daily or monthly fee.

Some lounges, such as the Emirates Lounge can offer extensive luxuries such as full buffet meals, massage services and even swimming pools.

Lounges also provide a more comfortable, stress-free wait for the aircraft, and sometimes offer luxury services such as massages, gyms and spas.

Further information

Malaysia Airlines' Golden Lounge at Kuala Lumpur International Airport, Malaysia.

Most major carriers have one or more lounges in their hubs and additionally in major airports they serve. Major US airlines such as American, Continental, Delta, Northwest, US Airways and United operate dozens of clubs, smaller airlines like Alaska tend to only operate clubs in their hub cities.

Certain ground handling companies also operate lounges and invite passengers from the airlines which they handle.

Some airlines may also offer a First-class lounge or a Business-class lounge in some airports that can be different from their regular lounges, more in line with the European/Asian concept of an airport lounge as outlined above. In most cases, airlines will offer first class passengers a free pass to their standard airport club. They may also offer Arrival lounges for passengers to shower and rest after coming out of a long-haul international flight.

Many airlines outside North America and Australia do not sell lounge membership, reserving lounge access for elite frequent flyers. Due to alliances between airlines, many of these airlines lounges can be accessed through the paid programs of their North American and Australian partners - for instance Qantas Club membership provides access to British Airways lounges.

The American Airlines' Admirals Club was the first airport lounge when it opened at New York's La Guardia airport in 1939. Then AA President C.R. Smith thought that it would be a great tool for VIP passengers.

Lounge systems and locations

Airline / Lounge Operator Lounge Name Locations
Aegean Airlines Aegean Club Lounge Athens, Thessaloniki, Larnaca
Aer Lingus Gold Circle & Premier Lounge Boston, Dublin, London-Heathrow
AeroMexico Salon Premier Cancún, Ciudad Juárez, Guadalajara, Hermosillo, León, Mérida, Mexico City (4), Monterrey, Tijuana
Air Algérie Departure lounge Algiers, Beijing (with Air China), Cairo, London-Heathrow, Montréal (with Air Canada), Oran, Paris-Charles de Gaulle
Air Canada Maple Leaf Lounge (Salon feuille d'érable) Calgary, Edmonton, Halifax, London-Heathrow, Los Angeles, Montréal (3), Ottawa, Paris-Charles de Gaulle, Quebec City, Regina, St. Johns, Toronto-Pearson (3), Vancouver (3), Winnipeg [1]
Arrivals Lounge (Salon d'arrivée) London-Heathrow [1]
Air France Salon Air France, La Premier Lounge, Affaires Lounge, Arrivals Lounge, or Le Patio Bangkok,

Barcelona, Berlin Tegel, Bordeaux, Cayenne, Chicago O'Hare, Duala, Dubai, Dusseldorf, Fort-de-France,Frankfort, Geneva, Honk Kong, Houston-Intercontinental, Johannesburg, Lagos, Lisbon, London-Heathrow, Lyon, Manchester, Milan-Malpensa, Montréal Trudeau, Munich, New-York-JFK, Nouméa, Paris Charles-de-Gaulle, Paris Orly, Pointe-à-Pitre, Rio de Janeiro, Rome, Saint-Denis de la Réunion, San Francisco, Sao Paulo, Stuttgart, Tokyo-Narita, Washington Dulles, Zurich,[2]

Air India Maharaja Lounge Chennai, London-Heathrow, Mumbai, New Delhi, New York
Air New Zealand Koru Lounge (domestic) Auckland, Christchurch, Dunedin, Hamilton, Invercargill, Napier, Nelson, New Plymouth, Palmerston North, Queenstown, Tauranga, Wellington[3]
International Lounge (international) Auckland, Brisbane, Christchurch, Honolulu, Los Angeles, Melbourne, Nadi, Rarotonga, Sydney, Wellington[4]
Alaska Airlines Board Room Anchorage, Los Angeles, Portland, San Francisco, Seattle/Tacoma, Vancouver [5]
Alitalia Sala Freccia Alata Athens, Brussels, Catania, Chicago, London, Milano-Malpensa (2), Milano-Linate (3), New York–JFK, Rome-Fiumicino (5), Palermo, Turin, Venice
All Nippon Airways ANA ANA Lounge(domestic) Tokyo-Haneda, Tokyo-Narita(ANA international flight arrival passenger sharing), Osaka-Itami, Fukuoka, Sapporo-Chitose
Signet(domestic) Osaka-Kansai domestic terminal, Nagoya-Chubu domestic terminal(Sharing), Sendai, Komatsu, Hiroshima, Matsuyama, Kumamoto, Miyazaki(Sharing), Kagoshima, Okinawa-Naha
ANA Lounge First(International) Tokyo-Narita[6]
ANA Lounge(International) Tokyo-Narita[6]
CLUB ANA Lounge(International) Tokyo-Haneda int'l terminal(Sharing)[7] Osaka-Kansai int'l terminal[8], Nagoya-Chubu Int'l terminal(Star alliance sharing)[9],
Arrivals Lounge(International) Tokyo-Narita int'l terminal(ANA Domestic flight departure passenger sharing), [6]
American Airlines Admirals Club Atlanta, Austin, Bogotá, Boston, Buenos Aires, Caracas, Chicago-O'Hare (2), Dallas/Fort Worth (4), Denver, Frankfurt, Honolulu, Kansas City, London-Heathrow, Los Angeles, Mexico City, Miami (2), Nashville, Newark, New York–JFK (2), New York–LaGuardia, Orange County, Panama City, Paris-Charles de Gaulle, Philadelphia, Raleigh/Durham, Rio de Janeiro, San Diego, San Francisco, San Jose CA, San Juan, Santiago, Santo Domingo, São Paulo-Guarulhos, St. Louis, Tokyo-Narita, Toronto-Pearson, Washington-Dulles, Washington-Reagan [10]
Flagship Lounge Chicago-O'Hare, London-Heathrow, Los Angeles, Miami, New York–JFK [11]
Arrivals Lounge London-Heathrow [11]
American Express Centurion Lounge Buenos Aires, Mexico City Sao Paolo
Asiana OZ Club Lounge Seoul-Incheon, Seoul-Gimpo, Busan, Jeju, Gwangju, Daegu
Avianca VIP Lounge Bogotá, Cali, Caracas, Barranquilla, Buenos Aires, Guayaquil, New York–JFK, Madrid, Medellin, Quito
Blue Islands Customer Lounge Guernsey, Jersey, Southampton
British Airways Concorde Room London-Heathrow (T5A), New York–JFK
Galleries First London-Heathrow (T5A), London-Heathrow (T3), Philadelphia, Toronto-Pearson, Vancouver, Johannesburg
First Lounge Bermuda, Boston, Chicago-O'Hare, Houston-Intercontinental, London-Gatwick, New York–JFK, Newark, San Francisco, Seattle/Tacoma, Washington-Dulles
Galleries Club Brussels, London-Heathrow (T5A) (2), London-Heathrow (T3), Philadelphia, Munich, Toronto-Pearson, Vancouver, Milan-Linate, Johannesburg
Galleries Lounge Edinburgh, Glasgow, London-Heathrow (T5B), Mumbai
Terraces Lounge Abderdeen, Amsterdam, Athens, Atlanta, Berlin-Tegel, Boston, Budapest, Cape Town, Chicago-O'Hare, Cologne/Bonn, Copenhagen, Denver, Dubai, Durban, Düsseldorf, Frankfurt, Geneva, Hamburg, Harare, Istanbul-Atatürk, Jersey, London-Gatwick (2), Los Angeles, Manchester, Miami, Milan-Malpensa, Newcastle, New York–JFK, Newark, San Francisco, Seattle/Tacoma, Tokyo-Narita, Washington-Dulles
Executive Club Lounge Abuja, Bermuda, Dallas/Fort Worth, Dhaka, Houston-Intercontinental, Kingston, Lagos, Lusaka, Nairobi, Phoenix, Rome-Fiumicino, São Paulo-Guarulhos, Stuttgart, Vienna, Warsaw
BA Chesapeake Club Lounge Baltimore
Galleries Arrivals London-Heathrow (T5A)
Cathay Pacific and Dragonair Cathay Pacific First and Business Class Lounge Bahrain, Bangkok-Suvarnabhumi, Frankfurt, Kuala Lumpur, London-Heathrow, Manila, Melbourne, Osaka Kansai, Paris-Charles de Gaulle, Penang, Seoul-Incheon, Singapore, Taipei-Taiwan Taoyuan, Tokyo-Narita, Vancouver [12]
Dragonair and Cathay Pacific Lounge Beijing-Capital, Shanghai-Pudong [12]
G16 Lounge Hong Kong [12]
The Pier Hong Kong [12]
The Wing Hong Kong [12]
China Airlines Dynasty Lounge Bangkok-Suvarnabhumi, Fukuoka, Hong Kong, Honolulu, Kaoshiung, Kuala Lumpur, Okinawa, San Francisco, Singapore, Taipei-Taiwan Taoyuan, Tokyo-Narita [13]
Continental Airlines Presidents Club Atlanta, Austin, Boston, Chicago-O'Hare, Cleveland, Dallas/Fort Worth, Denver, Fort Lauderdale, Guam, Honolulu, Houston-Intercontinental (5), Las Vegas, Los Angeles, New York–LaGuardia, Newark (3), Panama City, San Antonio, San Francisco, Seattle/Tacoma, Washington-Reagan [14]
Copa Airlines Presidents Club Panama City [15]
Delta Air Lines Delta Sky Club Atlanta (8), Boston, Chicago-O'Hare1, Cincinnati/Northern Kentucky (2), Dallas/Fort Worth, Frankfurt, Fort Lauderdale, Jacksonville, London-Gatwick, Los Angeles, Miami, Munich, Nashville, New Orleans, Newark, New York–JFK (4), New York–LaGuardia, Orlando, Philadelphia, Salt Lake City, San Diego, San Francisco, Santiago, São Paulo-Guarulhos Brazil, Tampa, Washington-Reagan, West Palm Beach [16]
Arrivals Lounge London-Gatwick [16]
El Al King David Lounge London-Heathrow, Los Angeles, New York–JFK, Paris-Charles de Gaulle, Tel Aviv [17]
Emirates Emirates Lounge Auckland, Bangkok-Suvarnbahumi, Brisbane, Dubai (2), Frankfurt, Hong Kong, Kuala Lumpur, London-Gatwick, London-Heathrow, Melbourne, Munich, New York–JFK, Perth, Paris-Charles de Gaulle, Singapore, Sydney [18]
Arrivals Lounge London-Gatwick [19]
EVA Air Evergreen Lounge Bangkok, Hong Kong, San Francisco, Taipei
Finnair Finnair Lounge Helsinki, Stockholm-Arlanda
Hawaiian Airlines Premier Club Hilo, Honolulu, Kahului, Kona, Lihue, Los Angeles, Pago
Garuda Indonesia Garuda Executive Lounge Balikpapan, Denpasar/Bali, Jakarta-Soekarno-Hatta, Makassar, Manado, Padang, Palembang, Semarang, Singapore, Shanghai, Surabaya, Yogyakarta[20]
Korean Air Korean Air Lounge Busan, Chicago, Daegu, Gwangju, Hong Kong, Jeju, Los Angeles, Nagoya, New York, Osaka Kansai, Seoul Gimpo, Seoul Incheon, Tokyo Narita, Fukuoka
Jet Airways Jet Lounge Delhi, Bangalore, Brussels, Hyderabad, Mumbai, Newark
Lufthansa Senator Lounge Athens, Atlanta, Berlin-Tegel, Boston, Bremen, Cologne-Bonn, Detroit, Dresden, Dubai, Düsseldorf, Frankfurt, Geneva, Hamburg, Houston, Leipzig, London-Heathrow, Milan-Malpensa, Mumbai, Munich, New York–JFK, Newark, Nürnberg, Paris-Charles de Gaulle, Stuttgart, Zurich[21]
Business Lounge Athens, Bangkok, Berlin-Tegel, Boston, Bremen, Cologne-Bonn, Dresden, Düsseldorf, Dubai, Frankfurt, Hamburg, Hannover, Houston, Leipzig, London-Heathrow, Milan-Malpensa, Munich, New York–JFK, Nürnberg, Stuttgart[22]
First Class Lounge Frankfurt (First Class Terminal and First Class Lounge), Munich [22]
Welcome Lounge Frankfurt
Malaysia Airlines Golden Lounge Kuala Lumpur, Kuching, Kota Kinabalu, Langkawi, London, Los Angeles, Melbourne, Penang, Singapore, Sydney, Perth
Mexicana Airlines Salón Ejecutivo Buenos Aires, Cancún, Chicago-O'Hare, Guadalajara, Los Angeles, Mexico City, Monterrey, Portland, San Antonio, Tijuana, Toronto, Vancouver
Middle East Airlines The Cedar Lounge Beirut
Midwest Airlines Best Care Club Milwaukee
No.1 Traveller [23] No.1 Gatwick London-Gatwick (South Terminal)[24]
No.1 Stansted London-Stansted (At gate 16, serving all international flights excluding Ryanair)
London-Stansted (At gate 49, serving all international Ryanair flights)[25]
Northwest Airlines Delta Sky Club (formerly Northwest WorldClub) Chicago-O'Hare, Detroit (4), Honolulu, Los Angeles, Manila, Memphis, Milwaukee, Minneapolis/St. Paul (2), Newark, New York–LaGuardia, Portland (OR), San Francisco, Seattle/Tacoma, Seoul-Incheon, Tokyo-Narita, Washington-Dulles, Washington-Reagan [26]
Olympic Air CIP Lounge Athens (2), Thessaloniki
Pakistan International Airlines CIP Lounge Karachi, Lahore, Islamabad, Peshawar, Quetta, Faisalabad
Philippine Airlines Mabuhay Lounge Bacolod, Cebu (2), Davao (2), General Santos, Honolulu, Iloilo, Los Angeles, Manila (2), San Francisco
Qantas Qantas Club Adelaide, Alice Springs, Auckland, Bangkok, Beijing, Brisbane, Broome, Cairns, Canberra, Christchurch, Darwin, Gold Coast, Hobart, Hong Kong, Honolulu, Kalgoorlie, Karratha, Launceston, London-Heathrow, Los Angeles, Mackay, Melbourne (Tullamarine), Perth, Rockhampton, Singapore, Sydney, Townsville, Wellington[27]
Royal Brunei Airlines Sky Lounge Bandar Seri Begawan [28]
Royal Jordanian Crown Lounge Amman, Aqaba,Dubai[29]
Scandinavian Airlines System Business Lounge Brussels, Chicago-O'hare, Copenhagen (2), Gothenburg, Helsinki, London-Heathrow, Newark, Oslo (2), Paris-Charles de Gaulle, Seattle, Stockholm (3)[30]
Scandinavian Lounge
(First/Star Alliance Gold)
Copenhagen, Oslo, Stockholm,
Singapore Airlines Silver Kris Lounge Adelaide, Amsterdam, Bangkok, Brisbane, Hong Kong, Kuala Lumpur, London, Los Angeles, Manila, Melbourne, Osaka Kansai, Penang, Perth, San Francisco, Singapore, Taipei, Tokyo-Narita [31]
South African Airways Baobab Lounge Cape Town, Johannesburg, London
Cycad Premium Lounge Cape Town, Johannesburg, London
Star Flyer LOUNGE NOIR Kita-kyusyu
TAM Airlines VIP Doméstica Curitiba, Florianópolis, Porto Alegre, Recife, Rio de Janeiro/Galeão, Salvador, São Paulo/Guarulhos [32]
VIP Internacional Asunción, Buenos Aires, Caracas, Frankfurt, Lima, London, Madrid, Miami, Milan, New York, Orlando, Paris, Rio de Janeiro/Galeão, Santiago, São Paulo/Guarulhos [33]
TAP Portugal Top Executive Funchal, Lisbon, Oporto [34]
Thai Airways International Royal Orchid Lounge Bangkok (Suvarnabhumi), Chiang Mai, Chiang Rai, Dhaka, Hat Yai, Hong Kong, Kathmandu, Khon Kaen, Kuala Lumpur, Manila, Osaka Kansai, Phittsanulok, Phuket, Singapore, Surat Thani, Taipei, Ubon Ratchathani, Yangon [35]
United Airlines Red Carpet Club Boston, Buenos Aires, Chicago-O’Hare (4), Denver (2), Frankfurt, Hong Kong, Honolulu, Los Angeles, Melbourne, Mexico City, Newark, New York–JFK, New York–LaGuardia, Orange County, Orlando, Osaka, Paris-Charles de Gaulle, Philadelphia, Phoenix, Portland OR, San Diego, San Francisco (2), São Paulo, Seattle/Tacoma, Tokyo-Narita, Washington-Dulles (3), Washington-Reagan[36]
First International Lounge Chicago-O'Hare, Hong Kong, Los Angeles, New York-JFK, San Francisco, Tokyo-Narita, Washington-Dulles [37]
Arrivals Suites Chicago-O'Hare, London, San Francisco, São Paulo [38]
US Airways US Airways Club Boston, Buffalo, Charlotte (2), Greensboro, Hartford/Springfield, Las Vegas2, Los Angeles, New York–LaGuardia, Philadelphia (3), Phoenix (3), Pittsburgh, Raleigh/Durham, Tampa, Washington-Reagan[39]
Virgin Atlantic Airways Virgin Atlantic Clubhouse Hong Kong, Johannesburg, London-Gatwick, London-Heathrow, Newark, New York–JFK, San Francisco, Tokyo, Washington-Dulles[40]
Vietnam Airlines Vietnam Airlines Lounge Hanoi, Hochiminh, Danang, Haiphong, Hue, Kansai-Osaka, Tokyo, Fukuoka,Nagoya, Frankfurt Am Main, Paris, Moscow, Singapore, Seoul, Busan,Kuala Lumpur, Sydney, Melbourne, Beijing, Guangzhou, Kunming, Hongkong
Virgin Blue The Lounge Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney
  1. This lounge will close on November 16, 2009. It will be replaced with the Terminal 2 Delta SkyClub (formerly the Northwest Airlines WorldClub).
  2. This lounge will closed on September 13, 2009.

First Class Lounges

The lounges listed above are mostly considered Business Class Lounges. For most airlines, a First Class Lounge will also be offered to International First Class and top tier passengers. First Class Lounges are usually more exclusive and will feature extra amenities over Business Class Lounges. In the few cases where an amenity is offered only in the Business Class Lounge, First Class passengers will be permitted to use the Business Lounge if they wish. In any case, anyone with First Class Lounge access almost automatically has access to the Business Class Lounge, though lounge agents may get confused when passengers choose to use a lesser amenity than they are entitled.

External links

References

  1. ^ a b Maple LeafTM Lounges
  2. ^ Air France Lounges
  3. ^ Air New Zealand Koru Lounges
  4. ^ Air New Zealand International Lounges & contract lounges
  5. ^ Alaska Airlines Board Room Locations & Hours
  6. ^ a b c ANA Lounge narita
  7. ^ ANA Haneda int'l lounge
  8. ^ CLUB ANA KANSAI
  9. ^ Star alliance lounge NAGOYA(CHUBU) Airport
  10. ^ Admirals Club Locations
  11. ^ a b Flagship Lounge/Arrivals Lounge
  12. ^ a b c d e Cathay Pacific - At The Airport: Lounges
  13. ^ China Airlines
  14. ^ Continental Airlines - All Lounge Locations
  15. ^ Copa Airlines - Presidents Club
  16. ^ a b Crown Room Club Locations
  17. ^ King David Lounge
  18. ^ Flying with Emirates | Lounges | The Emirates Lounge
  19. ^ Emirates | Flying with Emirates | Lounges | Good Morning London
  20. ^ [http://www.garuda-indonesia.com/at-the-airport/departure/service-at-the-airport
  21. ^ Lufthansa - Lounge variations and access
  22. ^ a b Lufthansa - Lounge variations and access
  23. ^ No.1 Traveller - Airport transfers, airport lounges - Your journey, your way
  24. ^ No.1 Gatwick - Relax in style at our exclusive South Terminal lounge
  25. ^ No.1 Stansted - Experience Stansted's smartest lounges, available to all international passengers
  26. ^ World Clubs Location Directory
  27. ^ Flying with Us - Qantas Club - Lounge Locations
  28. ^ - Sky Lounge
  29. ^ [www.rj.com]
  30. ^ Information about where to find our lounges - SAS International
  31. ^ Silver Kris Lounges -- Singapore Airlines
  32. ^ http://www.tam.com.br/b2c/vgn/v/index.jsp?vgnextoid=20fb1b721c513210VgnVCM1000000b61990aRCRD
  33. ^ http://www.tam.com.br/b2c/vgn/v/index.jsp?vgnextoid=20fb1b721c513210VgnVCM1000000b61990aRCRD
  34. ^ TAP Portugal
  35. ^ Royal Orchid Lounges
  36. ^ United Airlines - Locations
  37. ^ http://www.united.com/page/article/0,,50425,00.html
  38. ^ http://www.united.com/page/article/0,,50001,00.html
  39. ^ US Airways Club Locations
  40. ^ Virgin Atlantic - Clubhouses
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