Overview

A pioneer in the global contact center outsourcing industry, Ambergris Solutions' agents talk the talk every single day - on behalf of some of the world's most sophisticated clients, delivering extraordinary customer service at extraordinary value.

So, let’s talk, about how we can do the talking for you.

About Us

At Ambergris Solutions, we look at the contact center business differently. While we have heavily invested resources on the fundamentals of the industry – People, Process and Technology –we have also remained true to the ideals that the company was founded on - which is to create lasting relationships with clients and our own people.


Ambergris stands out because with us…

You don’t just hire a vendor, you gain a partner. We are personally committed to your company’s success, because it leads to our company’s success. You and your programs are directly managed by our top operations team, who are based in Manila and are available at all hours to talk about how we can make your business better.

You don’t just get people who get you, you get people who get your customers. Whatever environment you find yourself competing in, Ambergris is there for you. Our communication skills and cultural training programs allow our agents to engage your customers more effectively, sending your message across clearly.

You don’t just save more money, you make more money. We are interested in your success, not just your satisfaction, so we work hard to understand your business. This allows us to put forward well thought-out solutions that not only serve your customers better, but also help you realize your revenue targets.

You don’t just hear promises, you see performance. To put it simply, our goal is to be the number one call center for you. This is part of our culture. This motivates our team to think outside the box and look at your challenges as our opportunities.

You don’t just get a greater piece of the pie, you get greater peace of mind. Ambergris is backed by TELUS International, Inc. ( www.TELUSINTERNATIONAL.com)– a fully-owned subsidiary of Canada’s second largest telecommunications company, TELUS Corporation ( www.TELUS.com).

Leadership

Javier Infante – Chief Executive Officer

Javier is one of Ambergris' founders and is 100% committed to making Ambergris the outsourcing company of choice for both clients and employees. Javier spends most of his time interacting with clients and engaging with employees at all levels. Culture building is a big ticket item for him—ensuring there are no roadblocks in Ambergris' ability to deliver the best service to our clients and their customers.

Prior to Ambergris, Javier was a strategy consultant for the Boston Consulting Group. He holds an MBA from the Sloan School of Management at the Massachusetts Institute of Technology.


Paul Egger – Senior Vice President for Operations

Paul joined Ambergris in 2005 from its parent corporation, TELUS International. As SVP - Operations Pauls focus in on building and maintaining the team that delivers best in class service to our demanding customers. Along with the rest of the Ambergris senior management team Pauls top priority is in attracting and developing the best management talent available. In addition Paul is a believer in continuous improvement and total quality management principles that are the building blocks of breakthrough performance.

Prior to Ambergris, Paul has held many positions with TELUS and TELUS International in Canada and abroad. He holds an Bachelor of Science degree in computer science from the Simon Frazer University in British Columbia, Canada.


Karl Gossen – Senior Vice President for Sales and Marketing

Karl leads Ambergris' global business development efforts, supporting team members in North America and the Asia Pacific region. In addition to responsibility for new revenue development, Karl is tasked with ensuring the company is proactive in responding to the needs of the markets we serve and with building and sustaining Ambergris’ reputation as the outsourcing company of choice.


Cris Rosenthal – Vice President for Human Resources

Cris is directly responsible for enabling our employee’s personal and professional satisfaction and success, which in turn leads to the success of our clients’ programs. Her cultivation of a challenging yet fun environment, a healthy work-life balance, and each team member’s sense of ownership in their work has had a significant impact on how our agents feel about working for Ambergris. Cris spends majority of her time on strategic initiatives on various functions within human resources such as leadership development, labor relations, talent acquisition, as well as compensation & benefits.

Cris has over 16 years’ experience in human resources across a variety of industries, such as medical device manufacturing, financial services, telecommunications and biotechnology. She holds an MBA from Northeastern University, as well as a double degree in Psychology and Marketing from De La Salle University in the Philippines.


Rick Lowe – Vice President for Information Technology

True to Ambergris’ philosophy of achieving not just satisfaction but success for our clientele, Rick manages our technology arm with an emphasis on smart, strategically sound, and suitable technologies to complement our processes, accomplish our clients’ goals, and enhance the contact experience for our clients’ customers. Flexibility to clients needs by engineering customer centric solutions is his mantra.

Rick has served in Senior Executive positions at TELUS, Exodus, Innova, Medco, and Webservasia Holdings, as well as the US Marine Corps.