AnswerConnect.com is an American company which provides outsourced customer relationship management (CRM) services to global clientèle <ref> Resources For New Entrepreneurs</ref>. Headquartered in Portland, Oregon, AnswerConnect employs local people from the surrounding Portland Metropolitan area <ref> AnswerConnect.com About Us</ref>. The company has clients throughout North America, Europe, and Asia.

History

2002 &ndash; AnswerConnect was founded as an inbound answering service. Initially AnswerConnect was made up of a small number of call processing "agents" and third-party call processing technology.

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2004 &ndash; Expanding from simply answering inbound calls, AnswerConnect shifted focus to developing web-enabled agent desktop environments and integrated customer care support. Additional services offered by AnswerConnect from this point are; live order processing, appointment setting, event registration, call patching (connecting two parties via a live operator), and voicemail to email services.

2007 &ndash; As part of the company's efforts to lessening its environmental impact (reducing its carbon footprint, cutting down on electronic waste, etc.), AnswerConnect began testing the use of remote (at-home) phone agents.

Operations and Initiatives

One of AnswerConnect's main initiatives is that all calls are answered by a live, courteous agent (as opposed to a machine) as quickly as possible, appreciated by many customers frustrated with automated systems <ref> Real Estate Industry Moving Away from Auto-Attendants and Refocusing on Personal Touch</ref><ref> Customer Service Tops 2007 Priority List</ref>. The company also focuses on after-hours and emergency relief solutions, serving as a back-up for such situations <ref>http://pdfserver.prweb.com/pdfdownload/448922/pr.pdf - Bird Flu and Global Health Concerns Have Businesses Focusing on Business
Recovery and Disaster Preparedness</ref> <ref> Terror Threats and Hurricane Season Spur Businesses to Action</ref>. This service is a large focus during the storm seasons <ref> Winter Storms Leave Businesses Scrambling</ref>.

References

External links

AnswerConnect Corporate Website