== Aspect Software ==

Aspect Software, Inc. founded the contact center industry in 1973 and provides Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Its product offerings include: automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI), workforce management, quality management, performance management and campaign management applications, as well as a unified solution that delivers comprehensive, multichannel capabilities.

Aspect Software is privately held and is headquartered in Chelmsford, Massachusetts. The company has has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific.

History

1973: Rockwell founds modern-day inbound contact center industry with first intelligent automatic call distributor (ACD), the Galaxy; first customer is Continental Airlines
1975: Workforce management software pioneer, TCS Management Group, Inc., is founded
1981: Davox® Corporation is established (originally under the name Datavox Communications Corporation) and founds modern-day outbound contact center industry
1981: Voicetek Corporation, a company that would become a leading provider of software platforms and application solutions - including highly scalable, mission-critical interactive voice
response (IVR) and network-deployed enhanced services solutions - is founded
1985: Aspect Communications incorporates; introduces first standards-based ACD system
1995: Aspect Communications acquires TCS Management Group, Inc.
1996: Aspect Communications acquires Prospect Software Inc., a provider of application development tools for building connectivity to a variety of call center systems and network-based computer applications; CELLIT® Technologies offers first generation of Unified Contact Center platform; Positive Software invents virtual outbound enterprise campaign management
1998: Aspect Communications completes acquisition of Voicetek Corporation
2000: Aspect Communications acquires PakNetX Corporation, a provider of multimedia-over-IP technology
2002: Davox acquires CELLIT and the companies become Concerto Software
2004: Concerto acquires Melita, CenterForce, Positive Software and Rockwell FirstPoint Contact
2005: Concerto and Aspect Communications become Aspect Software

Principal Investors

Principal Investors of Aspect Software:
Golden Gate Capital is a private equity firm with $2.5 billion of
capital under management dedicated to investing in high-growth
businesses in change-intensive industries. The company's charter
is to partner with world-class management teams to make equity
investments in situations where there is a demonstrable
opportunity to significantly enhance a company's value.

Oak Investment Partners is a multi-stage venture capital firm
with a total of $5.8 billion in committed capital. Investments are
primarily focused on growth companies that address large,
dislocating or expanding new markets. Over the company's
25-year history, Oak has achieved a strong track record as a
stage-independent investor funding more than 350 companies at
various points in their lifecycle.

Aspect Software is the largest portfolio company investment for
both Golden Gate Capital and Oak Investment Partners.

External Links

Aspect Software[1037]