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A bank teller is an employee of a bank who deals directly with most customers. In some places this employee is known as a cashier.

Tellers are considered a "front line" in the banking business. This is because they are the first people that a customer sees at the bank and are also the people most likely to detect and stop fraudulent transactions in order to prevent losses at a bank (counterfeit currency and checks, identity theft, confidence tricks, etc.). The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and bank services.

Most tellers have a window (or wicket), a computer terminal, and a cash drawer from which they perform their transactions. These transactions include, but are not limited to:

  • Check cashing, depositing
  • Savings deposits, withdrawals
  • Issuing negotiable items (cashier's checks, traveler's cheques, money orders, federal draft issuances, etc.)
  • Payment collecting
  • Promotion of the financial institution's products (loans, mortgages, etc.)
  • Business referrals (trust, insurance, lending, etc.)
  • Cash advances
  • Savings bond purchase or redemption
  • Resolving customer issues
  • Balancing the vault, cash drawers, ATMs, and TAUs
  • May include ordering products for the customer (checks, deposit slips, etc.)

In the United States, tellers held approximately 608,000 jobs in 2006. Of these, 1 out of 4 worked part-time. Median annual earnings as of May 2006 were $22,140.[1]

References

  1. ^ "Tellers". Occupational Outlook Handbook. U.S. Bureau of Labor Statistics. May 2006. http://www.bls.gov/oco/ocos126.htm. Retrieved 2008-01-31.  

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