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| Developer(s) | Bomgar |
| Operating system | Windows, Mac OS, Linux, Windows Mobile, BlackBerry |
| Type | Remote administration software |
| License | proprietary |
| Website | www.bomgar.com |
Bomgar is a remote control system for computer systems that enable support staff to take control of client computers to offer assistance. The system works by connecting the host and client to a virtual server or racked appliance through firewalls. The desktop sharing and file transfer works behind firewalls to enable remote support. Bomgar's solutions are geared toward enterprises.
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Bomgar is an enterprise remote support solution used as a mediator between the service desk/firewall of an organization and outside entities. The appliance works with the own software applications as well as other third party remote support providers. The Bomgar software provides the standard tools for remote desktop control such as file transfer, session recording, reboot and reconnect, multiple monitor support, and chat. The software uses a 256-bit AES SSL encryption and supports Mac, Linux, Windows Mobile, Blackberry and Windows PCs. [1]
Bomgar enables remote desktop control through firewalls by initiating the connection from the user's system to the Bomgar appliance on standard TCP ports 80 and 443. The appliances are typically installed in the demilitarized zone. This allows both the technician and the remote client to establish remote desktop control using outbound connections.
This customer-initiated session counts as outbound traffic, similar to browsing the web. Since a firewall is designed to allow outbound traffic while blocking inbound traffic, Bomgar can connect without requiring changes to existing firewall configuration.
This architecture also enables the technician to begin remote control even if there is no pre-installed client on the end-user's system prior to starting the session. When a customer requests support, they run the Bomgar customer client software. The client software only runs for the duration of the remote support session. At the end of the remote control session the software fully uninstalls.
The average bandwidth per remote control session hovers between 0Kb and 40Kb per second, depending on what the technician is doing.[2]
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