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| Type | Public (NASDAQ: CDCS) |
|---|---|
| Founded | 2002 [1] |
| Headquarters | Atlanta, Georgia, United States |
| Area served | Worldwide |
| Key people | Peter Hak Yung Yip (CEO) Matthew Lavelle (CFO) Monish Bahl (VP of Investor Relations and Corporate Communications) Bruce Cameron (President of Worldwide Sales and Marketing) Jason Rushforth (SVP of NA Sales, Worldwide Marketing and Strategic Alliances) |
| Industry | Computer software |
| Products | CDC Front Office
CDC Manufacturing
CDC Supply Chain
CDC Solutions for Microsoft
|
| Revenue | ▲ US$ 241 million [2] |
| Operating income | ▲ US$ 11.3 million (2009)[2] |
| Net income | ▼ US$ -0.9 million (2009)[2] |
| Employees | 1,284 (as of 11 November 2009) |
| Website | CDCSoftware.com |
CDC Software Inc.(NASDAQ: CDCS) , The
Customer-Driven Company™, is a provider of enterprise software
applications and services designed to help organizations deliver a
superior customer experience while increasing efficiencies and
profitability. The company’s applications include enterprise and
departmental solutions, such as enterprise resource
planning (ERP), supply chain management (SCM),
manufacturing operations management, customer relationship
management (CRM), and enterprise performance management. CDC
Software Corporation also offers professional services, including
software implementation, customer education, and training services.
The company was founded in October 2002 and is headquartered in
Atlanta, GA. [1]
CDC Software Corporation’s industry-specific solutions are used by
more than 6,000 customers worldwide within the manufacturing,
financial services, health care, home building, real estate,
wholesale and retail distribution industries. The company completes
its offerings with a full continuum of services that span the life
cycle of technology and software applications, including
implementation, project consulting, technical support and IT
consulting. [1]
Contents
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Prior to incorporating CDC Software Corporation in 2009, CDC
Corporation (formerly known as Chinadotcom) established CDC
Software in October 2002 to focus on the development and
acquisition of software products and strategic partnerships. The
goal of this effort was to improve its gross margins through
software license sales as well as increase recurring revenue
through the support and maintenance of such licensed products. [3]
CDC Software Corporation is a wholly-owned subsidiary of CDC
Corporation, (NASDAQ:CHINA). The CDC Corporation family of
companies includes CDC Software (NASDAQ: CDCS) focused on
enterprise software applications and services, CDC Global Services
focused on IT consulting services, outsourced application
development and IT staffing, CDC Games focused on online games, and
China.com, Inc. (HKGEM:8006) focused on portals for the greater
China markets. [4]
CDC Corporation was formerly known as Chinadotcom Corporation and
changed its name to CDC Corporation in April 2005. CDC Corporation
was founded in 1997 and is headquartered in Central, Hong Kong.
[4]
To achieve its financial return objectives and create value for its shareholders, CDC Software Corporation merged 11 enterprise software and business services firms and formed four internal business units, each of which focuses on a different aspect of automating, managing and streamlining operations: CDC Front Office, CDC Manufacturing, CDC Supply Chain, and CDC Solutions for Microsoft. [5] [6]
| Company | Date |
|---|---|
| Integrated Solutions Limited[7] | March 2008 |
| Catalyst International, Inc.[8] | September 2007 |
| Saratoga Systems[9] | April 2007 |
| Respond Group Ltd.[10] | February 2007 |
| MVI Technology[11] | October 2006 |
| JRG Software, Inc.[12] | February 2006 |
| c360 Solutions[13] | May 2006 |
| Ross Systems, Inc.[14] | August 2004 |
| Pivotal Corporation[15] | February 2004 |
| Industri-Matematik International (IMI)[16] | September 2003 |
Saratoga CRM was an attractive acquisition target for CDC Software Corporation for its suitability for large companies in the chemicals, consumer products, energy, insurance and selected manufacturing industries. At acquisition Saratoga had more than 350 customers globally, including Allstate, BASF, Blue Cross Blue Shield of GA, Ciba Specialty Chemicals, Dresser-Rand, Exelon (Commonwealth Edison), Johnson Controls, Konica Minolta, Metropolitan Life, Progressive Companies, Tyco Healthcare and Wellpoint Health Networks. The addition of Saratoga CRM to CDC Software Corporation was a complement to the company's Pivotal CRM applications, which were designed primarily for financial services, home building and additional manufacturing industries. The Saratoga CRM applications were also viewed as complementary to the Ross Enterprise solutions for chemicals manufacturers, and the Respond applications for complaint and feedback management. [9]
The acquisition of Respond Group Ltd., a leading European provider of software applications for improving customer service through the management of complaints and enterprise feedback, brought 800 more customers to the CDC Software Corporation family largely in government, financial services, and healthcare. Pivotal CRM customers in the home building and real estate industries where complaint management and customer service are critical made this acquisition a good fit. Both Respond and Pivotal CRM share complementary architectures based on standard Microsoft platforms, are Internet accessible and share a common focus on flexibility and extensibility. [10]
The acquisition of Pivotal Corporation added marketing, sales, service and partner management capabilities to CDC Software's existing Enterprise Resources Planning ("ERP"), Supply Chain Management ("SCM") and Human Resources and Payroll ("HRP") product offerings. The acquisition of Pivotal brought an additional 1,700 customers to the Company’s customer base, also providing a solid platform for cross-selling synergies within the group and extending Pivotal’s reach further into the Asian market. [15]
Integrated Solutions Limited (ISL) introduced ERP applications for 150 small and medium-sized discrete manufacturers to the CDC Software Manufacturing portfolio of products. ISL's e-M-POWER ERP suite directly addresses purchasing, sales, inventory, production, mold management, finance and compliance for small and medium-sized discrete manufacturers. [7]
The acquisition of MVI Technology – re-branded CDC Factory - provided expertise and production monitoring solutions to complement CDC Software's ERP and SCM solutions. [11]
The acquisition of Ross Systems brought this company's comprehensive suite of modular enterprise resource planning solutions for manufacturing, financials, supply-chain management, performance management, and regulatory compliance to the CDC Software product portfolio, as well as tailored industry solutions for food and beverage, life sciences, chemicals, metals, and natural products. Ross Systems added 1,000 customers to CDC Software’s customer base. [14]
The acquisition of Catalyst International expanded the Company’s global supply-chain offerings and base of blue-chip customers, while also strengthening the CDC Global Services offerings by adding significant expertise and resources in large-scale supply-chain execution. [8]
The acquisition of JRG Software gave the Company on-demand planning and scheduling applications that are highly complementary to the company's global suite of industry-specific enterprise applications. [12]
The acquisition of IMI allows CDC Software to offer customers comprehensive supply-chain solutions that serve a wide range of businesses, including complex retail, wholesale, consumer goods, distribution operations, and added a customer base that includes GE, AT&T, Starbucks, Campbell Soup, Dial, Frito Lay, Kellogg's, and Warner/Electra/Atlantic. [16]
The acquisition of Vis.align, suppliers of Microsoft integration and application development solutions and services, complemented CDC Software product lines, created cross-selling opportunities, and offered customers end-to-end enterprise solutions and services. [17]
The acquisition of this global provider of CRM add-on products, industry-specific CRM solutions, and CRM development tools for Microsoft Dynamics CRM broadened CDC Software's growing global reach through expanded solution offerings and channel sales partners. [18]
On August 6, 2009 CDC Software Corporation completed its initial public offering (IPO) on the NASDAQ Global Market under the ticker “CDCS.” The company’s IPO included 4,800,000 American depositary shares, each representing one share of its class A ordinary shares, priced at USD 12.00 per ADS. Lazard Capital Markets LLC and JMP Securities LLC acted as joint book-running managers for the offering. Cantor Fitzgerald & Co., Janney Montgomery Scott, Macquarie, and Morgan Keegan & Company Inc. were the co-managers of the offering. [19]
CDC Software focuses on a number of industry sectors, each of which has business processes which benefit from streamlining and automation to deliver higher levels of customer satisfaction. The characteristics of these industries which lend themselves well to solutions from CDC Software include, but not limited to, Chemicals, Consumer Products, Discrete Manufacturing, Financial Services, Food and Beverage, Government, Healthcare Insurance, Home Building and Real Estate, Legal Services, Medical Device Manufacturing, Natural Products, Pharma and Biotech Manufacturing, Process Manufacturing, Wholesale and Retail Distribution. [1]
CDC Software Corporation is focused on the delivery of front and back office software solutions for mid-sized enterprises around the globe. CDC Software also provides additional solutions to enhance Microsoft solutions including Microsoft Dynamics CRM. CDC Software is organized into four distinct business units, focusing on providing software solutions and / or services for the front office, back office, supply chain and Microsoft technologies. [5]
This business unit within CDC Software focuses on the delivery
of front-office solutions for mid-sized enterprises. The companies
that comprise the CDC Front Office Solutions business unit of CDC
Software include Pivotal CRM, Saratoga CRM, CDC MarketFirst, and
CDC Respond.
The “front office” refers to those parts of the organization that
“touch” the customer – that are outward-facing rather than
inward-facing –. Front-office solutions include software and
database applications that help automate and manage activities
related to marketing, sales, and customer service and support.
These solutions are critical for employees who are charged with the
acquisition of customers (marketing and sales) or the support of
customers (service). Common front-office solutions: customer
relationship management (CRM), marketing automation, complaint
management, and enterprise feedback management (EFM) solutions.
Pivotal CRM is known in the CRM space for its focus on helping
mid-sized enterprises [20] with
unique or complex front office business processes.
Pivotal CRM 6.0 is built on the Microsoft.NET. The
product embeds commonly used Microsoft business products within the
CRM system, including Microsoft Office, Microsoft
Outlook, Microsoft SharePoint, and Microsoft Visual Studio. As
such, it is an example of an Office Business Application.
Pivotal CRM is primarily implemented as an “on-premise” solution, as opposed to “SaaS” or
“on-demand” CRM software product.
Saratoga CRM became part of CDC Software Corporation as the
result of the acquisition of Saratoga Systems in April 2007. [21]
Headquartered in California, with offices across Europe, Saratoga’s
CRM and wireless solutions today are used by large companies
predominantly in the chemicals, consumer products, energy,
insurance and selected manufacturing industries. Customers using
Saratoga CRM include Allstate, BASF, Blue Cross Blue Shield of GA,
Ciba Specialty Chemicals, Dresser-Rand, Exelon (Commonwealth
Edison), Johnson Controls, Konica Minolta, Metropolitan Life,
Progressive Companies, Tyco Healthcare and Wellpoint Health
Networks. [22] The
Saratoga CRM portfolio includes Apresta™, dedicated to the
real-time delivery of CRM and other enterprise information to
mobile employees via wireless solutions. [23]
CDC Software has continued to advance the Saratoga CRM solution
since acquiring Saratoga Systems in April 2007. The company has
released regular software updates since acquisition, and recently
(Q2 2009) announced the next release of Saratoga CRM, codenamed
Bordeaux. Bordeaux offers a migration path forward for Saratoga CRM
customers looking for a packaged CRM application together with the
tools required to customize workflows to their business processes.
[24]
CDC MarketFirst, as the Marketing
Automation and Lead Management product
suite is now known, is marketing automation and lead management
software system. The product’s capabilities include:
CDC Respond is a suite of software applications for complaint
and enterprise feedback management. CDC Respond is adopted by
companies who seek insight into how their products and services are
perceived so they can highlight problems and issues and improve
their customer’s experience. [26]
Originally called Respond Group Ltd., CDC Respond became a key
application suite in the CDC Front Office business unit of CDC
Software in February 2007. Today CDC Respond is used by more than
800 customers globally in industries including financial services,
government, healthcare and others, where regulatory requirements
and / or customer experience management are key to organizational
success. [27]
CDC Respond solutions include packaged applications to:
Back office solutions refer to the software applications used to manage and automate information and processes related to functions such as accounting, finance, purchasing, manufacturing, distribution, and human resources, among other functions, in organizations. In the context of the manufacturing industry, back office solution software includes systems for enterprise resource planning (ERP), supply chain management (SCM), among others. Back office solutions are distinguished from front office solutions .
Ross Systems was founded by Ken Ross in 1972 in Atlanta, Georgia
as a contract programming and systems analysis firm. Ross Systems
later became a major vendor of application software that ran on the
DEC platform. The company was sold to a group of investors in 1988
and went public on NASDAQ as Ross Systems under ticker ROSS. [29] In
August 2004, Ross Systems was acquired by CDC Corporation and
became the cornerstone of CDC Software’s back office solutions for
manufacturing.
Ross ERP is an enterprise resource planning software solution that
is 100% focused on the needs of process manufacturing companies.
Process manufacturers have unique requirements distinct from those
of discrete manufacturers. Ross ERP provides process manufacturers
with the software to manage resources through every stage of the
manufacturing process. [30]
The Ross family of software solutions includes IRENAISSANCE™, an
integrated suite of enterprise resource planning (ERP), financials,
materials management, manufacturing and distribution, supply chain
management, advanced planning and scheduling, customer relationship
management, electronic commerce, business intelligence, and
analytics applications. The company also provides professional
services including application consulting, technical consulting,
and training. [30]
'Process Manufacturing'
Process manufacturers include food & beverage manufacturers,
chemical manufacturers and pharmaceutical manufacturers; they also
include metals manufacturers (e.g. steel or iron producers) and
building materials or “natural” product manufacturers, such as
glass, tile or brick manufacturers, among others. These
manufacturers all follow a recipe or formula through a set series
of steps – a process – and variability in ingredients, components,
conditions, or the process itself may come into play throughout the
manufacturing process. Process manufacturers, unlike discrete
manufacturers, have unique requirements from their back office
software. Some of these requirements and how they differ from those
of discrete manufacturers include the following:
Raw materials management:
By-product management:
Variability management:
Shelf life / expiration date management:
MVI Technology was acquired by CDC Software in 2006 and its
software solution was subsequently re-branded as CDC Factory. [31]
CDC Factory is a packaged manufacturing operations management
system that provides insight into manufacturing performance
together with “actionable insight” to impact the people on the
factory floor in real-time. By standardizing the best practices of
lean manufacturing, OEE and continuous improvement, CDC Factory
provides a real-time framework that unites scheduling, operations,
quality and maintenance. [32]
CDC Factory Express was introduced in March 2009 to address the
needs for small to mid-sized enterprises. [33] [34]
Manufacturing companies, particularly in the food and beverage
industry, have always faced challenges. Supply and cost of both
commodities and labor are constantly in flux, so controlling costs
and supply management are crucial. When faced with external forces
such as the current economic recession, demand for low cost private
label goods is another, driving manufacturers across the board to
explore ways to reduce the overall cost to consumers. Manufacturers
must aspire to be the lowest cost producer to maintain their
contracts and increase market share. Historically, manufacturing
companies have dipped into large capital budgets to buy new
equipment and/or build new plants as they strive to become
ever-more efficient and lower the overall cost of production.
However, the current economic recession in some countries has made
access to funds for large-scale projects challenging, and companies
must look to utilize existing resources – including materials,
equipment, facilities and people – as cost-effectively as possible
to compete. Additionally, any capital project must demonstrate a
fast, sustainable and near-term, not long-term, payback. [35]
CDC Factory offers manufacturers a performance management and
optimization software solution to address the market expansion
opportunity quickly, not just by gathering plant intelligence, but
by empowering workplace personnel to take action. CDC Factory
combines real-time plant performance intelligence with
action-taking to mobilize people and effect immediate change. CDC
Factory helps manufacturers monitor performance in the context of
overall equipment effectiveness (OEE) to identify how well a
particular line or product is performing, all in real time.
Personnel consult a terminal on the shop floor that pinpoints
performance against key indictors; information is updated so
personnel can take action rather than analyze and change later. The
software automates the quality assurance function, making the
environment paperless, impacting management performance and
productivity. [36] [32]
CDC Factory provides a 3-day Factory Profit Audit™, which addresses
the needs of process-intensive manufacturers. The goal of the
Factory Profit Audit is to set EBIT expansion improvement targets,
quantify cost saving opportunities, benchmark against the leaders
in the industry, rank and prioritize improvement focus, quantify
the improvement potential of hourly paid employees, and catalogue
quick win opportunity areas. [34]
CDC Supply Chain is comprised of supply chain solutions from
Industri-Matematik International (IMI) acquired by CDC Software in
September 2003 [67], and Catalyst International, Inc. acquired in
September 2007. [80] Re-branded as CDC Supply Chain, the solution
includes execution products (e.g. WMS, Slotting Optimization, and
Supplier Quality modules) and enterprise-wide products (e.g. TMSi –
a portion of its Transportation module that provides freight rates
for parcel companies based on specific products, dynamic route
planning, and labor management). [37]
CDC Supply Chain solutions were built on an open architecture and
include integration layers, so the products can be interfaced with
custom software and large ERP (enterprise resource planning)
software applications. The solution is a modifiable, rules-based
system that offers business areas additional flexibility and
customization without relying on IT departments for changes. [37]
The CDC Supply Chain solution suite includes Warehouse Management,
Distributed Fulfillment, Transportation Management, Dynamic Route
Planning, Visibility, Labor Management, Cross Dock Planning, Yard
Management, Inventory Optimization, and Demand Planning modules.
[37]
To expand its capabilities, CDC Software acquired WKD Solutions,
Ltd. September 10, 2009 and plans to add WKD Solutions’ product
suite to the CDC Supply Chain portfolio of applications. WKD
Solutions is a UK-based provider of supply chain event management
and business activity monitoring (BAM) solutions. [38]
WKD Solutions, marketed under the brand name Categoric, provides
information about the status and results of various operations,
helps predict issues before they arise and alerts users on
exceptions or problems. The solution also includes Sarbanes-Oxley
auditing and compliance capabilities. [38]
CDC Software has a business unit focused on helping companies around the world leverage their investments in Microsoft CRM and other Microsoft technologies with both packaged products and consulting services. CDC Platform Solutions include Vis.align [39] and c360 [40].
Vis.align is a services business of CDC Global Services. Vis.align provides solutions for Microsoft technologies, onsite and remote help desk, desktop deployment and custom application development services. [39]
c360 is a provider of add-on products, industry solutions and
development tools for the Microsoft Dynamics CRM platform. c360
products are sold through a network of over 850 authorized partners
that have delivered c360 solutions to more than 2,500 customers
worldwide. Based on nominations and support from the Microsoft
partner community, c360 is a Gold Certified Microsoft Partner and
was recognized as Microsoft's 2005 "Partner Choice ISV (Independent
Software Vendor)". [40]
c360 provides Microsoft Dynamics CRM solutions for Office
Integration, Business Intelligence, Email Marketing, Data
Import/Integration, Data Quality, CRM Search, SharePoint
Integration, Relationship Charting, Telephony, Reporting, Mobility,
SDK, Forecasting, Support/Service, Portal, Web Self-Service,
Search, Audit, Field-Level Security, Multi-Currency, Microsoft Word
Integration, Calendaring and more. [40]
CDC Software offers consulting services including technical customization, integration, implementation, and optimization services. [41]
CDC Software offers technical support services, including telephone support, online support, and email support. CDC Software solutions are supported in a variety of languages and through a variety of support programs. Self-service Customer Portals for most solutions provide 24x7 access to knowledge base items and customer case logging and status monitoring for customers around the world. [42]
CDC Software offers both standardized and custom training through a variety of delivery modes. CDC Software offers in-person training either onsite or in learning centers; it also offers a variety of online interactive learning options. Individual CDC Software solutions have different education and training programs tailored to the specific needs of its customers. [43]
CDC Software has an international network of partners to address the specific market needs of diverse regions in Europe, Asia, Africa, Australia, and Latin America. Partners include software, technology and consulting services companies. [44]
CDC Software is headquartered in Atlanta, Georgia and maintains offices around the world. [45]
45. CDC press release link http://www.cdcsoftware.com/en/Company/News-and-Events/Press-Releases.aspx
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