Caritas Holy[1956] Family is a 271-bed, not-for-profit, acute care, community hospital serving the Greater Lawrence, Merrimack Valley and southern New Hampshire communities, without regard to religion, race, creed or financial ability to afford necessary services. We are a member of Caritas Christi Health Care, the second largest healthcare system in New England.

At Caritas Holy Family, our top priority is delivering quality, evidence-based care with compassion and respect. We believe healthcare should alleviate headaches, not add to them, so we strive to give our patients all the services they need in one convenient location.

In 2006 we shifted our focus to better meet our community’s needs for efficient, cost-effective healthcare in the following areas: Oncology, Neurology, Orthopedics, Cardiovascular Care, Women & Children’s Health, Behavioral Medicine and Acute/Observation Services.

In this patient-centered approach, departments operate by the type of patients they treat, rather than the individual service they provide, resulting in teams of clinicians who are well-coordinated and familiar with your conditions and concerns. In turn, we are better able to care for the whole person – mind, body and spirit.

Our highly-trained clinicians use the latest advances in diagnostics and treatment to care for more than 300,000 people annually. We hold ourselves accountable for patient outcomes during each and every step of the treatment process, from diagnosis to discharge.

Clinical Services
Learn about the clinical services provided by Caritas Holy Family Hospital and Medical Center.

Audiology
Behavioral Health
Birthing Center
Bone & Joint Team
Diabetes Care Program
Elder Care
Family Safety Project
General Medicine
Nutrition
Oncology
Pastoral Care
Pediatrics
New England Pituitary Treatment Center
Rehabilitation Services
Sleep Disorder Center
The New England Regional Stroke Center
Surgical Services
Trauma Service
Women's Health Network

Patient and Visitor's Guide<br />
What to Expect<br />
Your Hospitalization
During you hospitalization, there are many professionals you will meet who will work to provide care and comfort to you during your hospitalization.<br />

Your physician oversees your care and orders the medications, tests, therapies and procedures you’ll receive here.<br />

The nursing staff, registered nurses (RNs) and patient care assistants (PCAs), carry out your physicians’ orders and work with you to meet your health care needs while you are hospitalized. Your nurse manager is in charge of all nursing care on your nursing unit. You are encouraged to ask questions and to share your concerns with your nurse or nurse manager at any time during your stay with us.<br />

Professionals from other departments may be involved in your care as appropriate based on your specific needs.<br />

Personal Belongings
Since space is limited, please bring only essential personal items such as a robe, slippers and toiletries. A hospital gown is provided for you, but you may want to wear your own pajamas. If you need to bring other items (e.g., glasses, a walker or hearing aid), please label them with your name. We recommend you do not bring items of value. If you do have jewelry or money, you will need to place them in the hospital safe or send them home. The hospital is not responsible for lost belongings or valuables. <br />

Smoking Policy
In the interest of your health and the comfort of others, the hospital prohibits smoking. <br />

Food and Nutrition Services
Good nutrition is important to your quick recovery. Our restaurant-style menu will provide you with a variety of selections to meet your nutritional needs. In addition to our menu, we also offer daily chef specials. Your menu selections will be modified as necessary to meet the guidelines of the diet that your physician has ordered for you. A registered dietitian will also be available to provide education on your diet. If you have any questions or concerns, please feel free to contact our diet office at extension 2160. <br />

Telephone
All beds in our medical/surgical and birthing center units have bedside telephones.<br />

Any long-distance calls must be placed collect, third party billed to your home or billed to your telephone credit card. You may receive calls between 7 a.m. and 10 p.m. and can place calls anytime. You should report any problems with your telephone service immediately to your nurse or to the switchboard operator (dial “0”).<br />

All telephones in the hospital are equipped with volume-control devices. Please notify your nurse manager if you require a TDD device.<br />

Television
Televisions are provided in hospital rooms. Due to electrical safety requirements, no personal televisions may be brought to the hospital. All hospital televisions are equipped with telecaptioners for the hearing impaired.<br />

Reading Materials
The Eagle-Tribune is provided daily on all units. In addition, The Boston Globe, Boston Herald and Eagle-Tribune are sold in vending machines in the front lobby.<br />

Our Volunteer Services Department provides books and magazines for hospital visiting and waiting areas.<br />

Visitors
Visitors are always welcome at Caritas Holy Family. We ask that, when coming to see a patient here, you observe our posted visiting hours and policies, and follow a few general guidelines for the comfort of all our patients.<br />

Parking
You may park in the lots in front or in back of the hospital. The lot behind the hospital (Irving E. Rogers Building) may also be used by visitors and patients using the Emergency Department, the Laboratory and other outpatient services. We ask that you do not use those spaces designated for physician parking and that you observe parking restrictions for the handicapped.<br />

Handicapped Access
Caritas Holy Family Hospital provides convenient entrances for handicapped individuals. Additionally, parking is available for our handicapped guests.<br />

Gift Shop
Staffed by Holy Family volunteers, our Gift Shop is located in the lobby by the main entrance. The gift shop hours are 9 a.m. to 8 p.m. Monday through Friday and 12 noon to 4 p.m. Saturday, Sunday and holidays.<br />

Cafeteria/French Corner
A variety of meals are available in the cafeteria, located on the ground floor of the Fenton Building.<br /><br />
Volunteer<br />
Adults and students alike support the work of our staff in caring for patients and their families. At reception desks, in our Gift Shop and various offices, while assisting patients, volunteers convey our Core Values of compassion, accountability, respect, excellence.<br />

To apply: High school students age 14 and up, college students, and adults of all ages are welcome. Following an interview and orientation, applicants are placed according to their interests and time availability. All volunteers undergo a blood test for immunities to rubella and rubeola, and have two Mantoux tests for tuberculosis. The hospital performs these tests at no expense to the volunteer.<br />

If you have questions, please call Heather Linehan, Human Resources: (978) 687-0156, ext. 2440.<br />

Expectations: Volunteers usually commit to four or more hours per week in a morning, afternoon or evening assignment. A minimum commitment of 100 hours allows the volunteer to acquire a real sense of service. Caritas Holy Family Hospital staff appreciate their volunteers and welcome them to their departments and units.<br />

Volunteer benefits:<br />

• Free parking, easy access by three bus routes
• Lunch as the hospital's guests when they volunteer
• Annual recognition dinner to celebrate their contributions
• Inclusion in hospital-sponsored events and discounts for employees
• Student volunteers with over 200 hours of service are eligible to compete for a scholarship funded by the hospital's Auxiliary<br /><br />
Why Volunteer?: Student volunteers use their assignment to explore healthcare careers, to fulfill school service requirements, and to develop work habits. Retirees learn they have valuable skills to share with our community; old friendships rekindle and new friendships blossom. Everyone leaves with the incomparable affirmation of having made a difference in someone's life.