Chan Brothers Travel is one of Singapore’s best known travel agents, offering unparalleled services to consumer, corporate and business travelers. We help with hotel bookings, airline ticketing, flight reservations and car hire. From family holidays to romantic getaways or honeymoons, from business trips to incentive travel or group tours, Chan Brothers Travel provides the expertise to meet your needs.

History

1965
Our chairman, Mr Chan Liang Choy, founded Chan Brothers Travel and began an intimate three-staff outfit operating from a modest rented shop in Cecil Street selling only air and train tickets.

1974
Our business was moved to Fook Hai Building, occupying a single unit on the fourth floor.

Over the ensuing years, we expanded to the fifth, sixth, seventh and finally, the first floor of the building.

1983
Our managing director and the eldest son of Mr Chan Liang Choy, Mr Anthony Chan, took over the helm. He introduced with great success the "hotel-on-wheels" concept in touring Europe (double-deckers with sleeping berths and kitchens) and popularised tours to Australia and New Zealand among Singaporeans.

Today, these destinations are still top choices with our customers.

1987
Our company was awarded “ Travel Agency of the Year in 1987” by the Singapore Tourist Promotion Board (now known as the Singapore Tourism Board), the first of many accolades to come.

1997
Anticipating a change in the travel landscape, we put in place a plan that revolutionised the traditional brick and mortar business, with the support of the Singapore Tourism Board and the Economic Development Board under the ‘Promising Local Enterprise’ scheme.

1999
We launched our first B2C travel website - chanbrothers.com. Within the first 11 months of operation, we received 25,000 bookings online and close to S$30 million in sales.

2000
We clinched the inaugural “ New Age Agent” award by Travel Asia for demonstrating strength, fortitude and enterprise in the new economy.

Cyber investments and online efforts paid off in the same year as we achieved S$120 million in sales and recorded a year-on-year growth of 34 percent.

2001
We entered into a S$1 million partnership with PT. Panorama Sentrawisata to set up PT. Chan Brothers Travel Indonesia.

In the same year, chanbrothers.com expanded its content base and went international. Through affiliated programmes, strategic alliances and joint ventures with leading central reservations systems, travel companies and major travel players in Asia Pacific, chanbrothers.com established Internet presence in the USA, UK, Hong Kong, Thailand, Indonesia and Malaysia.

2002
We took another leading step with the launch of the first regional discount airfare portal in Asia - chanbrothersflights.com - offering discounted airfares for travels originating from Singapore and other countries.

2004
With the launch of our regional hotel-centric portal – chanbrothershotels.com – we now offer the region's most integrated travel exchange portal. At the same time, chanbrothers.com also developed into a leading online travel portal in Singapore with an average daily page view of more than 30,000.

With the advent of budget airlines in Asia, we saw a new market opportunity and an increased demand in low-cost air travel in the region. We participated in the growth of intra-Asia travel and made an effort to capture the budget travel market ahead of competition. Consequently, a new range of budget packages targeted at cost-conscious travellers was unveiled at our budget travel fairs and roadshows that were held in tandem with the launch of Singapore's first budget airline in May 2004.

We further set up a new Asia Getaway division to differentiate Asian short-haul destinations from Asian mid-haul and exotic destinations, so to allow better focus on this greater growth area of huge potential.

2005
We commemorated our 40th anniversary in October.

2006
Today, we are the largest and most established travel agency in Singapore and the region. We have more than 200 associates globally, joint ventures in Indonesia, franchises in Malaysia and a fast-growing network of agents in the Asia Pacific region.

As part of our continuous effort to enhance our service quality, the implementation of a customised e-CRM programme and the expansion of our existing call centre are in progress.