Experian: Wikis


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Experian plc
Type Public (LSE: EXPN)
Founded 1980 as Information Services Company
Headquarters Dublin, Ireland
Key people John Peace, Chairman
Don Robert,[1] CEO
Paul Brooks, CFO
Industry Business Services
Revenue $3,873 million (2009)[2]
Operating income $613 million (2009)[2]
Net income $506 million (2009)[2]
Employees 14,700 (2009)
Website www.experiangroup.com

Experian plc, formerly known as CCN Systems, is a global credit information group, with operations in 36 countries. The company employs 15,500 people with corporate headquarters in Dublin, Ireland and operational headquarters in Nottingham, England and Costa Mesa, California, U.S. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.



The Company was founded by John Peace in 1980 in Nottingham as CCN systems, an information services business owned by GUS plc.[3]

It acquired its US credit reporting business, formerly known as TRW Information Services, from Bain Capital and the Thomas H. Lee Partners in 1996.[4]

Experian acquired CheetahMail, a business founded in 1998 providing e-mail marketing software and services in 2004.[5]

In August 2005, Experian accepted that it had violated the Federal Trade Commission rules relating to the provision of free credit reports by mandating members to provide credit card information before a request is fulfilled. The Federal Trade Commission's fraud unit received several complaints regarding this tactic and agreed to a settlement with the company.[6] As of November 23, 2009, Experian still requires a credit card number to receive a free credit report, and automatically enrolls people in "Triple Advantage(SM) Credit Monitoring," a paid service costing $14.95 per month.[7]

PriceGrabber was acquired by Experian in 2005 for $485 million.[8] Also in 2005, Experian acquired FootFall, an information provider to the retail and retail property industries:[9] FootFall is now a part of Experian's marketing solutions division.

Experian announced its purchase of Northern Credit Bureaus, located in Quebec, Canada in September 2006.[10]

Experian was demerged from the British company GUS plc in October 2006 and listed on the London Stock Exchange.[11]

In April 2007, Experian acquired Hitwise, an internet monitor that collects data directly from information service provider networks.[12]

Experian acquired the French leading e-mail marketing company Emailing Solution in May 2007.[13]

Experian expanded its coverage of the customer lifecycle by acquiring the Tallyman debt collection management software from UK-based Talgentra in May 2007.[14]

In January 2008 Experian announced that over 200 jobs would go at its Nottingham office as it would move development work to India in a cost cutting move.[15]

Experian announced that it will be shutting down its Canadian operations as of April 2009.[16]


Experian's principal lines of business are credit services, marketing solutions, decision analytics and interactive services. The company collects information on people, businesses, motor vehicles and insurance. It also collects 'lifestyle' data from on- and off-line surveys.

Its databases contain credit information[17] on 215 million people in the United States and 450 million vehicles, including title and registration data. It provides address information for more than 20 billion promotional mail items to more than 100 million households every year. Experian also provides credit reports on businesses. This business unit partnered with eCredit[18] (now Cortera) in June 2007.

Like the other major credit reporting bureaus, Experian is chiefly regulated in the United States by the Fair Credit Reporting Act (FCRA). The Fair and Accurate Credit Transactions Act of 2003, signed into law in 2003, amended the FCRA to require the credit reporting companies to provide consumers with one free copy of their credit report per 12 month period. Like its main competitors, TransUnion and Equifax, Experian markets credit reports directly to consumers. Experian heavily markets its for-profit credit reporting service, FreeCreditReport.com, and all three agencies have been criticized and even sued for selling credit reports that can be obtained at no cost.[19][20]

Experian US handles its credit disputes in its National Consumer Assistance Center (NCAC) in Allen, Texas. You may contact the NCAC once you have a copy of your personal credit report by calling the number that is located on the personal credit report itself. Experian opened a second NCAC in Santiago, Chile during the boreal summer of 2007. Many divisions of the Allen NCAC as well as several other business functions including software development have been relocated to the Chile location.

Experian provides regional data at nationalscoreindex.com which shows average credit scores by region and zipcode as well as various other measures of household debt. The site does not indicate if it uses a FICO based credit score, the new VantageScore, or some other scoring model.

The company's largest operation is Experian North America, a consumer credit reporting agency that is considered one of the three largest American credit agencies along with Equifax and TransUnion (there is also a 4th agency known as Innovis). As well as the US, Experian has operations in most European countries as well as Argentina, Brazil, Chile, Costa Rica, South Africa, China, India, Malaysia, Japan and Australia.

Senior management

role salary bonus total
Don Robert[21] Chief executive officer $1,400,000 $2,370,000 $3,770,000
Paul Brooks[22] Chief financial officer £460,000 £779,000 £1,239,000

See also


  1. ^ Experianplc.com
  2. ^ a b c Annual Report 2009
  3. ^ Growing information arm shows value of Experian
  4. ^ Large British Retailer to buy US credit data company
  5. ^ Experian buys CheetahMail
  6. ^ FTC.gov, Federal Trade Commission
  7. ^ Experian.com
  8. ^ Forbes
  9. ^ FootFall acquisition press release Retrieved on 2008-05-24
  10. ^ Experian expands operations in Canada
  11. ^ "London Stock Exchange company profile". London Stock Exchange. http://www.londonstockexchange.com/exchange/prices-and-news/stocks/summary/company-summary.html?fourWayKey=GB00B19NLV48JEGBXSET1. Retrieved 2009-07-17. 
  12. ^ Hitwise acquisition press release. Retrieved on 2008-03-01.
  13. ^ Experian buys France's Emailing Solution
  14. ^ Experian Acquires Tallyman Collections Software. Retrieved on 2009-01-23
  15. ^ Experian to cut 200 jobs Computer Weekly. Retrieved March 3, 2008.
  16. ^ Experian Canada. Retrieved on 2009-03-25
  17. ^ Experian holds data on 450m consumers and 30m businesses worldwide
  18. ^ Experian.com, eCredit
  19. ^ Sullivan, Bob (2005-05-10). "Many free credit reports still aren't free". MSNBC.com (MSNBC). http://www.msnbc.msn.com/id/7803368/. Retrieved 2006-10-29. 
  20. ^ "Experian, Consumerinfo.com Named In Class Action Suit". ConsumerAffairs.com. http://www.consumeraffairs.com/news04/experian_class_action.html. Retrieved 2006-10-29. 
  21. ^ "Don Robert: Executive Profile & Biography". BusinessWeek. McGraw-Hill. http://investing.businessweek.com/research/stocks/people/person.asp?personId=1246449&capId=8122148. Retrieved 2009-09-17. 
  22. ^ "Paul Brooks: Executive Profile & Biography". BusinessWeek. McGraw-Hill. http://investing.businessweek.com/research/stocks/people/person.asp?personId=1425531&capId=8122148. Retrieved 2009-09-17. 

External links

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