From Wikipedia, the free encyclopedia

This article is about hotel management in practice. For academic study of hotel management, see Hospitality management studies and Hospitality industry.

A hotel manager or hotelier is a person who holds a management occupation within a hotel, motel, or resort establishment. Management titles and duties vary by company. In some hotels the title hotel manager or hotelier may solely be referred to the General Manager of the hotel. Small hotels may have a small management team consisting of only two or three managers while larger hotels may often have a large management team consisting of various departments and divisions.

Typical Hotel Management Structure

A typical organizational chart for a mid-scale to large hotel:

• General Manager
  • Director of Room Operations
    • Director of Front Office
      • Front Desk Manager(s)
      • Concierge Manager
      • Bell Captain
      • Valet Captain
    • Reservations Manager
    • Executive Housekeeper
      • Housekeeping Manager(s)
  • Director of Sales & Marketing
    • Sales Manager(s)
    • Revenue Manager
    • Convention Services Manager(s)
  • Director of Food & Beverage
    • Restaurant Manager(s)
    • Room Service Manager
    • Catering Manager
    • Bar Manager
  • Chief Engineer
  • Director of Human Resources
  • Director of Security
  • Spa & Recreation Manager
  • Accounting Manager

Typical Qualifications for a Hotel Manager

Background and training required varies by management title and duties involved. Industry experience has prooven to be an essential qualification for nearly any management occupation within the lodging industry.

Basic qualifications for a management occupation within a hotel usually consist of the following:

• Industry Experience
• Education
  • A high school diploma is a required qualification for any management occupation.
  • A degree in Hospitality management studies or equivalent Business degree
  • A graduate degree may be desired for a General Manager position but is often not required with sufficient management experience.

Working Conditions

Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24 hour operation of a hotel. The common workplace in hotels consists of a fast paced enviornment with high interaction with guests, employees, and other managers.

Upper management consisting of senior managers, department heads, and General Managers may sometimes enjoy a more desirable work schedule consisting of a more traditional business day including weekdays and days off on holidays.

In popular culture

The occupation of a hotel manager has appeared in many Hollywood films including the film Hotel Rwanda and other media outlets.

External links

• Personal stories of getting hotel industry certificates successfully
• http://www.ei-ahla.org/content.aspx?id=112 Professional Certification, For all levels of hotel professionals