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London TravelWatch
Formation July 2000
Purpose/focus transport watchdog
Headquarters 6 Middle Street, London, EC1A 7JA
Location City of London
Region served Greater London
Chairman Sharon Grant
Main organ Board
Website http://www.londontravelwatch.org.uk

London TravelWatch (formerly the London Transport Users Committee) is a consumer organization which campaigns for improvements to public transport services in London, England, United Kingdom, and it is the transport watchdog for Greater London. It is funded by the London Assembly and was established in July 2000.[1]

Its remit covers all services provided by Transport for London, including the London Underground, London Buses, the Docklands Light Railway, Tramlink, Dial-a-Ride services, London River Services and the Woolwich Ferry, taxis and private hire cars and services operated by National Rail train operating companies, the Heathrow Express and Eurostar.[1]

The role of London TravelWatch is to:[2]

  • investigate suggestions and complaints from users who are dissatisfied with the response received from the service provider
  • conduct independent research and produce publications on issues affecting transport users
  • maintain a regular dialogue with operators
  • assess the impact and make recommendations if proposals are made for the closure of a railway line or a station

The London TravelWatch board has twelve members and a part time chairman who is appointed by the London Assembly Transport Committee.

References


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