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Coordinates: 51°22′42″N 0°5′54″W / 51.37833°N 0.09833°W / 51.37833; -0.09833

Lunar House, Croydon

Lunar House is a 20-storey office block at 40 Wellesley Road, Croydon, in south London. on the east side, and houses the headquarters of the UK Border Agency, an executive agency of the Home Office in the United Kingdom. The building's name has become synonymous with the UK Border Agency, and is perceived by the British public as the front line of Britain's immigration service as the main Public Enquiry Office (PEO) is based here. During the 1970s and 1980s the building housed some offices of the Property Services Agency.

Services and facilities at Lunar House have been criticised in the past. In the summer of 2004, Her Majesty's Inspectorate of Prisons conducted unannounced inspections of short-term holding facilities attached to immigration reporting centres, and found particular problems at Lunar House: "Lunar House is the main route through which families are detained at Oakington Reception Centre. In spite of this, it had inadequate child protection procedures, and staff were not alert to the need to ensure that agreed safeguards on the detention of children were implemented."[1]

In 2005, a report by the South London Citizens enquiry into service provision by the Immigration and Nationality Directorate found that "It was perceived that minimum standards of comfort afforded to British citizens do not apply to migrants waiting for services at Lunar House. Areas of immediate concern include the quality of facilities for applicants, the quality and fairness of transactions, the quality of IT and record keeping and the working conditions of staff."[2] Lunar House was subsequently refurbished in 2005.

In common with another government office building on Wellesley Road, Apollo House, the name of the building was inspired by the Apollo moon missions.

Public Enquiry Office

The Public Enquiry Offices offer a same-day service, at a premium fee, for considering straightforward applications for permission to extend your stay in the United Kingdom or stay in the country permanently (known as 'leave to remain' and 'settlement'). They cannot consider complex applications.

Most applications can be considered with the leave to remain endorsed into the passport and returned on the same day in a process that normally lasts approximately 3 hours. However some applications cannot be considered on the same day due to complication that may arise.

It also provides a number of services including Return of Documents and general enquiry for the public.

References

External links

  • Border and Immigration Agency
  • A note on the recent refurbishment of the building
  • 2005 Report - A Humane Service for Global Citizens - by South London Citizens Enquiry into Service Provision by the Immigration and Nationality Directorate at Lunar House.
  • List of all UK Public Enquiry Offices [1]
  • Her Majesty's Inspectorate of Prisons Report on Communications House, Lunar House, Electric House and Dallas Court (June-October 2004. [2]
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