1 April 2004 - 31 March 2011
|Main region(s):||East of England|
|Stations called at:||167|
|National Rail abbreviation:||LE|
|Parent company:||National Express Group|
National Express East Anglia is a train operating company and brand name of London Eastern Railway Ltd in the United Kingdom. It is part of the National Express Group and was branded as ‘one’ from 1 April 2004 to 26 February 2008. It provides local, suburban and express services from Liverpool Street station in the City of London to destinations in the railway franchise known as the Greater Anglia network, stretching from north and east Greater London to Essex, Hertfordshire, Cambridgeshire, Suffolk and Norfolk in East Anglia. The current franchise will end on 31 March 2011, when National Express will be replaced with a new operator.
The franchise began on 1 April 2004 and is due to run until 31 March 2011. It combined the services previously operated by Anglia Railways, First Great Eastern and the West Anglia (WA) division of WAGN. The large franchise was created in order to improve efficiency and reliability as part of a move to reduce the number of train operating companies providing services from a single London terminal. As a result of the new franchise, the number of operators on the Great Eastern Main Line was reduced, with the company operating most services on the line.
On 26 November 2009, the Department for Transport announced that National Express East Anglia were to lose their franchise in March 2011 rather than be granted an extension to operate it until 2014 which had previously been an option. The decision follows the failure of sister company National Express East Coast, even though National Express East Anglia had met all of their targets required for the franchise to be extended.
The area names from the former franchises were initially retained by the new franchise. However, all services other than Stansted Express were later branded simply ‘one’, reflecting the union of the three smaller franchises into one single franchise. This led to passenger confusion as they were unable to establish for example whether the announcer was saying the 07:20 "one" service would be delayed, or the 07:21 service. On 12 November 2007 it was announced that, as part of a company-wide re-branding exercise, National Express would change the name of the company to National Express East Anglia on 27 February 2008. On 11 December 2007 the first Class 90 locomotive to be re-liveried was rolled out of Crown Point depot in Norwich and was pictured in service the next day.
One had poor industrial relations at the start of the franchise, with strikes by guards and drivers relating to ticket machines and rest day working respectively, but these issues were later resolved. Changes to the timetable were implemented in December 2005 in accordance with DfT requirements , which left some stations without any off-peak service, although a new route was introduced between Hertford East and Stratford. Other timetable changes resulted in reduced access to the Berney Marshes by means of Berney Arms railway station but an extra 3,000 seats on the West Anglia Route.
The intercity trains inherited by One used locomotive-hauled Mark 2 sets of coaches. The Mark 2 sets were replaced with ex-Virgin Trains Mark 3 sets and all 116 Mark 3 coaches were refurbished. Replacing the Class 86 locomotives and Mk2s with Class 90s and Mk3s from the WCML was criticised as a result of their poorer condition resulting from a lack of maintenance and cleaning before they were withdrawn from service with Virgin.
One also received criticism for its references to "newer" trains, since the Mk3s are in fact only a few years newer than the Mk2s, in some cases being introduced just one year later. These changes did result in improvements though: the class 90s were probably the main factor in the 17% improvement in the 'miles per 5-minute delay' figure in the year up to October 2006, but this still left One behind all the other ex-Intercity services, in terms of performance.
It was announced on 12 November 2007 that, as part of a company-wide re-branding exercise, National Express was to change the name of One to National Express East Anglia with from February 2008.
In addition to its domestic services, the company is also a partner with Stena Line and Nederlandse Spoorwegen in the Dutchflyer service. All the London services use Liverpool Street as their terminus. This station is visited by 123 million people a year.
The company operates a fleet of Class 153, 156 and 170 DMUs for the local lines, with Class 315, 317, 321 and 360 EMUs for the mainline commuter services, and Class 90 locomotives with Mark 3 coaching stock for the intercity services.
The Class 170s are used predominantly on longer services, as they have slower acceleration than the Class 153 and 156 stock, meaning they cannot stick to the timetables of the many local lines.
|Class||Image||Type||Top speed||Number||Routes operated||Built|
|Class 47||diesel locomotive||100||160||Hired from Direct Rail Services||Train Rescue
Norwich/London Liverpool Street (Summer Only)
|Class 90||electric locomotive||110||177||15||Great Eastern Main Line InterCity services between London Liverpool Street and Norwich||1987–1990|
|Class 153 Super Sprinter||diesel multiple unit||75||120||5||Ipswich-Cambridge, Ipswich-Lowestoft/Felixstowe, Norwich-Great Yarmouth, Norwich-Lowestoft, Norwich-Sheringham, Sudbury-Marks Tey||1987–1988|
|Class 156 Super Sprinter||diesel multiple unit||75||120||9||Ipswich-Cambridge, Ipswich-Lowestoft/Felixstowe, Norwich-Great Yarmouth, Norwich-Lowestoft, Norwich-Sheringham, Sudbury-Marks Tey||1987–1989|
|Class 170 Turbostar||diesel multiple unit||100||160||12||Cambridge - Norwich, Norwich - Lowestoft, Norwich - Great Yarmouth, Great Yarmouth - London Liverpool Street and London Liverpool Street - Peterborough/Lowestoft||1999–2002|
|Class 315||electric multiple unit||75||120||61||Liverpool Street - Shenfield, Romford - Upminster and the Lea Valley. Will occasionally replace the Class 321s and 360s on long-distance services||1980–1981|
|Class 317||electric multiple unit||100||160||60||Stansted Express, London Liverpool Street - Cambridge/Hertford East/Enfield Town, and Hertford East/Broxbourne - Stratford||1981–1987|
|Class 321||electric multiple unit||100||160||77||Main routes: Braintree, Southminster, Southend Victoria to London and Colchester - Colchester Town and Walton-on-the-Naze. Also used between Clacton on Sea - Harwich Town - Ipswich and London. Will occasionally replace the Class 315s on metro services.||1986-88|
|Class 360 Desiro||electric multiple unit||100||160||21||Mainline routes: London Liverpool Street - Colchester - Colchester Town - Clacton on Sea - Walton-on-the-Naze - Harwich Town - Ipswich. Also used between Witham and Chelmsford and London.||2000–2003|
|Mark 3 Coach||Passenger Coach||125||200||120||Great Eastern Main Line London Liverpool Street to Norwich||1975–1988|
|Driving Van Trailer||110||177||15||Great Eastern Main Line London Liverpool Street to Norwich||1988|
|Class 86||electric locomotive||1965–1966||2005|
|Class 150/2||Diesel multiple unit||1984–1987||2004|
|Class 312||electric multiple unit||1975–1978||2004|
|Class 47||Diesel Locomotive||1962–1968||2004 (on a 1 year loan from Cotswold Rail, only)|
|Mark 2 Coach||Passenger Coach||1964–1975||2005|
|Driving Brake Standard Open||1979, 1985–1986||2006|
The Government's rolling stock plan will see the franchise take on 17 additional Class 321s from London Midland. National Express will also secure the order of new build EMUs for its services in West Anglia to Stansted Airport and Cambridge, which will allow the release of a number of Class 317 units. National Express East Anglia have ordered 30 brand new Class 379 Electrostars in a £155 million deal. Bombardier will build the Electrostars at its Derby Litchurch Lane with delivery due to commence between December 2010 and June 2011
|Class||Image||Type||Top speed||Quantity||Routes operated||Built|
|Class 321||electric multiple unit||100||160||17||Mainline routes: Colchester - Clacton on Sea - Harwich Town - Colchester Town - Ipswich - Walton-on-the-Naze. Also used between Braintree, Southminster, Southend Victoria, Witham and London. Will occasionally replace the Class 315s on metro services.||1989|
|Class 379||electric multiple unit||100||160||30||Stansted Express, West Anglia Main Line||2009–2011|
Unlike many other operators in the London area, the company allows Oyster card pay as you go to be used on a limited number of its services and has announced roll-out plans for the remaining stations in Greater London.
Infrastructure problems have impacted on performance. According to Network Rail, the main problems have been track circuit failures, broken rails, track faults, points failures and overhead line equipment (OLE) failures. Network Rail, who are responsible for the infrastructure, intended to improve performance by work carried out during a planned closure of London Liverpool Street station over Christmas and New Year 2007/8. This allowed much of the outer London overhead line equipment to be replaced by modern, self-tensioning lines. The work was carried out, but over-ran at short notice by some 24 hours, causing ridicule in the national press.
Detailed figures (from the January edition of Modern Railways) of the miles covered per 5-minute delay for the year ending October 2009 showed that the most reliable trains in the fleet were again the Class 360 Desiros (mainly Clacton-on-Sea - London Liverpool Street), which achieved over 38,000 miles per 5-minute delay. The 'workhorse' Class 321s by comparison returned some 21,500 miles per 5-minute delay, while the 'Inter-City' Class 90 locomotive-hauled Norwich - Liverpool Street trains came in at some 14,000 miles per 5-minute delay - this last figure being a 35% improvement on last year's 10,400.
For the 12 months to 8 December 2007, the average punctuality for all services was 89.6%. Where delays occur the company has paid compensation to those who request it as part of their Passengers' Charter.
The latest performance figures for the second quarter of the 2009-10 year released by the Office of Rail Regulation (ORR) were 92.7% for the public performance measure (PPM) for the quarter and 90.9% for the moving annual average (MAA) for the twelve months up to the end of the first quarter. Both of these measures are up slightly on the previous year.
National Express East Anglia operate a Delay Repay scheme under the terms of their Passengers' Charter which is more generous than the minimum provided for by the National Rail Conditions of Carriage. However it does mean passengers have to remember to claim compensation whereas the majority of the other train operating companies automatically provide compensation on season ticket renewals.
A one Class 315 unit trains at London Liverpool Street station.
A one Class 82 D.V.T. at Norwich station.
A former one fleet Class 317 electric multiple unit in Cambridge station.
A former First Great Eastern Class 32 unit at Marks Tay.
one Mk 3 Coaches at Liverpool street.
The singe board at Tottenham Hale station.
Southbury station's building.
The name plate on unit 90006.
A Class 170 National Express East Anglia DMU at Lowestoft, in old Anglia Railways livery..
Engine 90012 at Liverpool Street in National Express East Anglia colours.
== References ==
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