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.Outsourcing (wikt: outsourcing) often refers to the process of subcontracting to a third-party.^ Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

^ Outsourcing can be described in many ways, but at its simplest it is allocating work to a third party.
  • Outsourcing Company India,Offshore Outsourcing Services,IT Outsourcing Company in India,Offshore Outsourcing Service 18 January 2010 14:20 UTC www.roseindia.net [Source type: FILTERED WITH BAYES]

^ Remember, that such factors as contract misunderstanding, renewing contracts, lack of communication and delay of the services often accompany the outsourcing process .
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

[1] .While outsourcing may be viewed as a component to the growing division of labor encompassing all societies, the term did not enter the English-speaking lexicon until the 1980s.^ View all Outsourcing, IT Infrastructure vendors .

^ Outsourcing is a term relative to the organization of labor within and between societies.
  • Offshore Outsourcing : Outsource to India, China, Philippines, Romania, Russia, Ukraine 18 January 2010 14:20 UTC www.outsourcingboom.com [Source type: News]

^ Businesses may also be afraid to try outsourcing due to all the negative press about it being the cause of workers losing their jobs to people overseas.

.Since the 1980s, transnational corporations have increased subcontracting across national boundaries.^ Futurists have envisioned "hollow" and "virtual" corporations since the 1980s.

.In the United States, outsourcing is a popular political issue, especially during election years.^ While global IT software and service outsourcing displaces some IT workers, total employment in the United States increases as the benefits ripple through the economy.

^ However, until the late 1990s, most of the outsourcing in the United States occurred between American buyers and suppliers.

^ Why has outsourcing become a major political issue?
  • TRADE: Outsourcing Jobs - Council on Foreign Relations 18 January 2010 14:20 UTC www.cfr.org [Source type: News]

Contents

Overview

A precise definition of outsourcing has yet to be agreed upon. Thus, the term is used inconsistently. .However, outsourcing is often viewed as involving the contracting out of a business function to an external provider.^ Outsourcing typically involves the transfer of the management or day-to-day execution of an entire business function to an external service provider.

^ These outsourcing deals involve multi-year contracts that can run into hundreds of millions of dollars.
  • Outsourcing - What is Outsourcing? 18 January 2010 14:20 UTC www.sourcingmag.com [Source type: FILTERED WITH BAYES]

^ Make Profit with Outsourcing When a business is growing/ expanding, it often finds that it can’t possibly handle all the products, services and related work on its own.
  • Outsourcing Company India,Offshore Outsourcing Services,IT Outsourcing Company in India,Offshore Outsourcing Service 18 January 2010 14:20 UTC www.roseindia.net [Source type: FILTERED WITH BAYES]

[2] .In this sense, two organizations may enter a contractual agreement involving an exchange of services and payments.^ A Master Service Agreement (MSA) is intended to create a contractual framework for relationships between parties involved.

^ Numerous organizations have entered into outsourcing agreements without fully understanding the potential benefits, risks or contract terms.
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

^ We work with you to design an industry standard service level agreement (SLA) to best meet your organization’s specific needs, while reducing costs and enhancing service.
  • Outsourcing | IT Outsourcing Services | Application Development | ciber.com 18 January 2010 14:20 UTC www.ciber.com [Source type: General]

.Of recent concern is the ability of businesses to outsource to suppliers outside the nation, sometimes referred to as offshoring or offshore outsourcing (which are odd terms because doing business with another country does not mean you have to go offshore[3][4][5][6][7]) In addition, several related terms have emerged to grasp various aspects of the complex relationship between economic organizations or networks, such as nearshoring, multisourcing[8][9] and strategic outsourcing.^ Outsourcing occurs when a firm subcontracts a business function to an outside supplier.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ Offshore outsourcing occurs when the supplier resides outside your borders.

^ Because their competitors are outsourcing offshore.

[10] .Almost any conceivable business practice can be outsourced for any number of stated reasons.^ Success Tips for Offshore Outsourcing Offshore outsourcing has become a business tool every organization turns to at some time or the other, for different reasons.
  • Outsourcing Company India,Offshore Outsourcing Services,IT Outsourcing Company in India,Offshore Outsourcing Service 18 January 2010 14:20 UTC www.roseindia.net [Source type: FILTERED WITH BAYES]

^ Except for two or three very specific examples, the number one reason that companies outsource is to reduce their costs for the same or better service or product.
  • outsourcing_101_part_1 18 January 2010 14:20 UTC reliabilityweb.com [Source type: FILTERED WITH BAYES]

^ Ivan Paramonau - March 19th, 2009 I have been dealing with number of outsourcing teams recently, and have to state the following: .

.The implications of outsourcing objectively and subjectively vary across time and space.^ Risks of outsourcing Outsourcing has generated much controversy in recent times for various reasons.
  • Outsourcing Company India,Offshore Outsourcing Services,IT Outsourcing Company in India,Offshore Outsourcing Service 18 January 2010 14:20 UTC www.roseindia.net [Source type: FILTERED WITH BAYES]

Reasons

Organizations that outsource are seeking to realize benefits or address the following issues:[11][12][13][14]
  • Cost savings. .The lowering of the overall cost of the service to the business.^ The progressive use of technology contributes to improved operations, lower costs and enhanced service delivery for clients.

    ^ Our Service Desk capabilities serve as the foundation for accelerating and maximizing value while lowering your organization’s IT costs and risk.
    • End User Outsourcing and Support Services 18 January 2010 14:20 UTC www.unisys.com [Source type: FILTERED WITH BAYES]

    ^ Unisys End-User Productivity Services are designed to deliver higher performance levels and lower costs by establishing an adaptive framework to optimize desktop services.
    • End User Outsourcing and Support Services 18 January 2010 14:20 UTC www.unisys.com [Source type: FILTERED WITH BAYES]

    .This will involve reducing the scope, defining quality levels, re-pricing, re-negotiation, cost re-structuring.^ The catalog defines the services available, the entitlements, the authorization structures and service level objectives.
    • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

    ^ But the quality work in Asia is affordable on cheap and low costs (prices) e.g.
    • Outsourcing Reservations | Ranked Hard - Funny SEO Comic Strips - SEO Comics & SEO Humor 18 January 2010 14:20 UTC www.rankedhard.com [Source type: General]

    ^ With a high degree of confidence in the resources required and hence the costs involved in providing the service, it is then a comparatively easy step to structure the commercial framework of the outsourcing contract.
    • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

    .Access to lower cost economies through offshoring called "labor arbitrage" generated by the wage gap between industrialized and developing nations.^ Leveraging economies of scale, process optimization and accessing labor arbitrage will.

    ^ The prime motive of most corporate bean counters jumping on the offshoring bandwagon has been to take advantage of such "labor arbitrage" -- the huge wage gap between industrialized and developing nations.

    ^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
    • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

    [15]
  • .
  • Focus on Core Business.^ Instead of investing internal resources, these companies are able to focus on their core business competencies while outsourcing their IT challenges to a trusted third-party service provider.
    • Offshore Software Development Outsourcing IT Services Programming India 18 January 2010 14:20 UTC www.hytechpro.com [Source type: FILTERED WITH BAYES]

    ^ Improved focus on core business 3.
    • Offshore Software Development Outsourcing IT Services Programming India 18 January 2010 14:20 UTC www.hytechpro.com [Source type: FILTERED WITH BAYES]

    .Resources (for example investment, people, infrastructure) are focused on developing the core business.^ Cyber Infrastructure "CIS" was created to provide first-class specialized R&D and engineering services to companies so they could concentrate in their core business areas.
    • BPO Services KPO Call Center Outsourcing Services Tele Phone Call Answering Services at Cis India 18 January 2010 14:20 UTC cisin.com [Source type: News]

    ^ Bridging this gap requires significant investment in redundant resources, governance processes, infrastructure and travel.
    • Outsourcing - White Papers, Case Studies, Videos, Webcasts - TechWeb Digital Library 18 January 2010 14:20 UTC www.informationweek.com [Source type: FILTERED WITH BAYES]

    ^ Reduce the organization’s internal employee workload and reallocate resources to mission-critical activities, allowing you to concentrate on core business competencies.

    .For example often organizations outsource their IT support to specialised IT services companies.
  • Cost restructuring.^ Which service are you outsourcing/considering to outsource/supporting?

    ^ Companies save as much as 60 percent of their cost every year outsourcing back-office work, points out the National Association of Software and Service Companies.
    • Website Design | Web Development | Web Design Services | Web Design Company | Outsource Web Design | Offshore Web Development 18 January 2010 14:20 UTC avenuesnepal.com [Source type: General]

    ^ Running a successful outsourced organization not only adds value to your company, but it also gives you a strategic advantage over a competitor who may have higher operation costs from having a local expensive development team.

    .Operating leverage is a measure that compares fixed costs to variable costs.^ Often, a fixed monthly fee is utilised to help offset the LSPs fixed costs, with a variable fee structure then being applied for the various activities being carried out.
    • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

    ^ Outsourcing converts fixed costs to variable ones and avoids the need to borrow.
    • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

    ^ What's worth, satellite connection costs $7,000 per megabyte of bandwidth each month, compared with the roughly $500 per megabyte Indian operators pay.

    .Outsourcing changes the balance of this ratio by offering a move from fixed to variable cost and also by making variable costs more predictable.
  • Improve quality.^ This blog offers a balance uptake in outsourcing ' .
    • The Outsourcing Weblog - Main page 1 - Best Practices and Resources for smart outsourcing - outsourcing, bpo, offshoring 18 January 2010 14:20 UTC www.outsourcing-weblog.com [Source type: News]

    ^ News As more companies outsource to improve processes, region's systems integrators that focus only on integration and implementation will falter, warns new report.
    • outsourcing stories - ZDNet Asia 18 January 2010 14:20 UTC www.zdnetasia.com [Source type: News]

    ^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
    • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

    .Achieve a step change in quality through contracting out the service with a new service level agreement.
  • Knowledge.^ The report finds that the days of traditional outsourcing contracts, in which companies rely on punitive service level agreements (SLAs) and penalties are numbered and by carefully managing relationships business are able to benefit by 25-40% of the contract value.
    • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

    ^ Under the agreement, Euronet India install new ATMs and related equipment, drive the ATMs and provide day-to-day outsourcing services for the bank's ATMs from its Mumbai center.
    • The Outsourcing Weblog - Main page 1 - Best Practices and Resources for smart outsourcing - outsourcing, bpo, offshoring 18 January 2010 14:20 UTC www.outsourcing-weblog.com [Source type: News]

    ^ The real benefit offered by a smaller offshore provider is the flexibility to adapt to changes and reduced turn around time, while providing quality products and services.
    • Offshore Software Development Outsourcing IT Services Programming India 18 January 2010 14:20 UTC www.hytechpro.com [Source type: FILTERED WITH BAYES]

    Access to intellectual property and wider experience and knowledge.[16]
  • Contract. .Services will be provided to a legally binding contract with financial penalties and legal redress.^ Legal, recruitment, and offshoring/ global sourcing consultancy service companies and any other service providers which support the industry.
    • Outsourcing Monitor.EU | European Global-Sourcing Near-shoring Offshoring Business Intelligence Network| Vendor Software Assessment Research RFI RFP Tools 18 January 2010 14:20 UTC outsourcingmonitor.eu [Source type: General]

    ^ Contracts should provide for both good and bad times and accommodate cycles of demand that require an adjustment in services.
    • Outsourcing Information Technology 18 January 2010 14:20 UTC www.businessforum.com [Source type: FILTERED WITH BAYES]

    ^ With a high degree of confidence in the resources required and hence the costs involved in providing the service, it is then a comparatively easy step to structure the commercial framework of the outsourcing contract.
    • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

    This is not the case with internal services.[17]
  • Operational expertise. .Access to operational best practice that would be too difficult or time consuming to develop in-house.
  • Access to talent.^ In our operation, we have decided to develop a more tightly integrated project management system, that allows our partners to re-brand parts of it and give access to their clients.

    ^ Kerry is sponsoring legislation that would require operators answering help-desk calls for U.S. consumers in other countries to identify their location.
    • TRADE: Outsourcing Jobs - Council on Foreign Relations 18 January 2010 14:20 UTC www.cfr.org [Source type: News]

    ^ In Leading through Turbulent Times, explore the proven best practices that underlie the Disney approach to sustaining excellence during turbulent times.

    .Access to a larger talent pool and a sustainable source of skills, in particular in science and engineering.^ "In particular, I expect to see the themes of digital networking, global talent, and sustainability play a key role in the forum's dialogues.

    ^ As an outsourcing operation in the Philippines, we have access to a huge pool of skilled workers in many different disciplines.

    [3][18]
  • Capacity management. .An improved method of capacity management of services and technology where the risk in providing the excess capacity is borne by the supplier.
  • Catalyst for change.^ Managing Service Providers through a Service Catalog .
    • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

    ^ Receivable Management Services has the experience, resources and advanced technology to provide solutions to cater all receivable needs in today's global economy.
    • Altitude Software - Outsourcing 18 January 2010 14:20 UTC www.altitude.com [Source type: FILTERED WITH BAYES]

    ^ The progressive use of technology contributes to improved operations, lower costs and enhanced service delivery for clients.

    .An organization can use an outsourcing agreement as a catalyst for major step change that can not be achieved alone.^ Outsourcing has grown into a $6 trillion global industry, yet it’s still one of the best business tools that the majority of businesses aren’t using.

    ^ Organizational needs that generate consideration of outsourcing include the ability to compete globally with global services or relief from financial pressures achieved through immediate cost savings.
    • Outsourcing Information Technology 18 January 2010 14:20 UTC www.businessforum.com [Source type: FILTERED WITH BAYES]

    ^ India has in the outsourcing realm achieved major feats since the time of IT boom.

    .The outsourcer becomes a Change agent in the process.
  • Enhance capacity for innovation.^ Innovations can be changes in IT operations, business processes or in products and services offered or in the business model of how the firm competes.
    • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

    ^ Why Have Outsourcers Become Public Enemy Number One vs. Valued Business Partner, and, How Do We Change this Scenario?

    .Companies increasingly use external knowledge service providers to supplement limited in-house capacity for product innovation.^ Can a country exist with an in house capacity to make products, design things, research etc.
    • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

    ^ Established in 1990, The Results Companies provides services through over 4000 CSR’s located in 20 locations worldwide.
    • Altitude Software - Outsourcing 18 January 2010 14:20 UTC www.altitude.com [Source type: FILTERED WITH BAYES]

    ^ Express KCS and Mindworks Global provide editorial production services from India to media companies around the world.
    • SAJAforum: Outsourcing 18 January 2010 14:20 UTC www.sajaforum.org [Source type: News]

    [19][20]
  • .
  • Reduce time to market.^ Most of the organizations use these savings to reduce the Time-To-Market by expanding the size of the team offshore.
    • Offshore Software Development Outsourcing IT Services Programming India 18 January 2010 14:20 UTC www.hytechpro.com [Source type: FILTERED WITH BAYES]

    .The acceleration of the development or production of a product through the additional capability brought by the supplier.
  • Commodification.^ Selecting and leveraging the right supplier is made possible by developing leadership capability for outsourcing.
    • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

    ^ Add to E-mail Alerts Create RSS Feed Outsourcing Performance Product Development Purchasing Supply Chain & Logistics [x] .
    • Operations - Outsourcing articles from McKinsey Quarterly 18 January 2010 14:20 UTC www.mckinseyquarterly.com [Source type: News]

    .The trend of standardizing business processes, IT Services, and application services which enable to buy at the right price, allows businesses access to services which were only available to large corporations.
  • Risk management.^ The latter is a business process services group.

    ^ A few years ago offshore staff outsourcing solutions and recruitment services were only available to large corporate companies.
    • Outsourcing Recruitment Services at Remote Staff Offshore Staff Service Provider & BPO Company | Hire Offshore Staff, Online Staff, Virtual Assistant, IT Outsourcing Offshore, Remote Workers and more Staff Leasing and Recruitment Service 18 January 2010 14:20 UTC www.remotestaff.com.au [Source type: News]

    ^ Billing Strategies for Innovative Business Models - Outsourcing companies that manage financial processes as a strategic asset are able to go to market faster and outmaneuver their competition.

    .An approach to risk management for some types of risks is to partner with an outsourcer who is better able to provide the mitigation.^ The providers with domain expertise, pedigree and stability are in a better position to mitigate any conflicts of interest and deliver services that comply with quality standards.

    ^ In this white paper, IT executives share their experiences with managed services as well as some best practices when working with a managed services provider.
    • Outsourcing Definition and Solutions - CIO.com - Business Technology Leadership 18 January 2010 14:20 UTC www.cio.com [Source type: General]
    • Outsourcing Definition and Solutions - CIO.com - Business Technology Leadership 18 January 2010 14:20 UTC www.cio.com [Source type: General]

    ^ At the same time, ISO has published 'ISO Guide 73:2009, Risk management vocabulary', which complements ISO 31000 by providing a collection of terms and definitions relating to the management of risk.
    • Outsourcing - Template and Sample Contract 18 January 2010 14:20 UTC www.e-janco.com [Source type: FILTERED WITH BAYES]

    [21]
  • Venture Capital. .Some countries match government funds venture capital with private venture capital for startups that start businesses in their country.^ Start boycotting companies who do outsource their business to foreign countries.
    • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

    ^ As MAX Marketing was in a startup phase, obtaining the capital investment to establish a conventional IP telephony infrastructure was a big problem to their business plan.
    • Altitude Software - Outsourcing 18 January 2010 14:20 UTC www.altitude.com [Source type: FILTERED WITH BAYES]

    ^ A global private equity player will be used to fund more acquisitions in the KPO and LPO business, or to retire the debt it has taken to fund the Grail acquisition.

    [22]
  • Tax Benefit. .Countries offer tax incentives to move manufacturing operations to counter high corporate taxes within another country.
  • Scalability.^ Originally in manufacturing and call centers, the cheap services offered abroad are starting to get more specialized, such as tax preparation and even local journalism .
    • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

    ^ The tax incentives offered to the investors by the Government of India are a boon for firms involved in IT outsourcing to India.

    .The outsourced company will usually be prepared to manage a temporary or permanent increase or decrease in production.
  • Creating leisure time.^ However, the Inquirer reports that times might be turning: Representatives from India's biggest outsourcing companies say fear they will lose customers because of the city's poor infrastructure, irregular power supply and increasing taxes.
    • The Outsourcing Weblog - Main page 1 - Best Practices and Resources for smart outsourcing - outsourcing, bpo, offshoring 18 January 2010 14:20 UTC www.outsourcing-weblog.com [Source type: News]

    ^ Group Konecta was founded in 1999 with the creation of Konecta ContactCenter, becoming today one of the first Spanish companies of outsourcing services.
    • Altitude Software - Outsourcing 18 January 2010 14:20 UTC www.altitude.com [Source type: FILTERED WITH BAYES]

    ^ Billing Strategies for Innovative Business Models - Outsourcing companies that manage financial processes as a strategic asset are able to go to market faster and outmaneuver their competition.

    .Individuals may wish to outsource their work in order to optimise their work-leisure balance.^ This article will focus only on outsourced warehousing contracts, and is intended to be a guide for those companies considering the outsourcing of warehousing or indeed those companies that may wish to review and renegotiate existing outsourced warehousing contracts.
    • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

    ^ This means the ebook may take significantly longer to be completed than it would if you outsourced the work to a professional.

    ^ Remember, that the outsourcing company you’re working with may be responsible for several projects of different companies, thus there may be not complete devotion to your project.
    • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

    [citation needed]

Specific examples of corporate outsourcing

.There are situations when a firm may consider outsourcing some of its R&D work to a contract research organizations or universities.^ Outsourcing the transfer of the provision of services previously performed by in-house personnel to an external organization, usually under a contract with agreed standards, costs, and conditions.
  • outsourcing Resources | BNET 18 January 2010 14:20 UTC resources.bnet.com [Source type: Academic]

^ In the course of that research and related advisory work, we have been able to achieve in-depth understanding of what makes for success, what does not work, why some organisations are effective users of outsourcing, and have achieved strategic advantage, while others have very mixed experiences.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

^ Numerous organizations have entered into outsourcing agreements without fully understanding the potential benefits, risks or contract terms.
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

.In this context, the two most populous countries in the world, China and India, provide huge pools from which to find talent.^ The country must not only produce more top-quality engineers but also show the world the depth and quality of its talent in other fields—and in cities beyond Bangalore and Mumbai.
  • Operations - Outsourcing articles from McKinsey Quarterly 18 January 2010 14:20 UTC www.mckinseyquarterly.com [Source type: News]

^ Being the world's second highly populated country, human resources are a boon by itself.

^ However, recently the countries of Eastern Europe, Brazil and Mexico have joined the outsourcing race and now are considered very serious competitors of India and China.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

.Both countries produce over 200,000 engineers and science graduates each year.^ The country must not only produce more top-quality engineers but also show the world the depth and quality of its talent in other fields—and in cities beyond Bangalore and Mumbai.
  • Operations - Outsourcing articles from McKinsey Quarterly 18 January 2010 14:20 UTC www.mckinseyquarterly.com [Source type: News]

^ The UK struggles to turn out just 8,000 IT graduates a year.
  • The Future of Outsourcing | Globalchange.com | Outsourcing, Future, Business, Jobs 18 January 2010 14:20 UTC www.globalchange.com [Source type: News]

^ Courses offered in Engineering Colleges throughout the country must be restructured so as to accomodate lessons on computer science programming in at least one semester.

.Moreover both countries are low cost sourcing countries.^ United States to low-cost countries by 2015.
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy Is low cost country sourcing still a viable alternative for domestic companies that are looking to improve their bottom line?
  • Outsourcing | IT Outsourcing Services | Application Development | ciber.com 18 January 2010 14:20 UTC www.ciber.com [Source type: General]

.Outsourcing in the information technology field has two meanings.^ The outsourcing of information-technology work is on the rise.
  • SAJAforum: Outsourcing 18 January 2010 14:20 UTC www.sajaforum.org [Source type: News]

^ Information Technology Outsourcing (ITO) Market Update Preview: Selecting Locations for Remote Infrastructure Management - Click to download key insights and preview deck.

^ For the information technology organization in these companies, this financial hardship means falling behind in the fast-moving Web service-oriented economy.
  • Outsourcing - White Papers, Case Studies, Videos, Webcasts - TechWeb Digital Library 18 January 2010 14:20 UTC www.informationweek.com [Source type: FILTERED WITH BAYES]

[23] .One is to commission the development of an application to another organization, usually a company that specializes in the development of this type of application.^ At one company, we counted 23 people and 5 different approval levels, spread across three organizations, to get a PC. Things were bad.
  • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

^ Imagine that you are trying to count people in organization and people always move from one office to another.

^ It can enable companies to maintain an aggressive strategy of new Web application development in the face of budget reductions of up to 70 percent.
  • Outsourcing - White Papers, Case Studies, Videos, Webcasts - TechWeb Digital Library 18 January 2010 14:20 UTC www.informationweek.com [Source type: FILTERED WITH BAYES]

.The other is to hire the services of another company to manage all or parts of the services that otherwise would be rendered by an IT unit of the organization.^ These trends should help companies better motivate and retain personnel involved in managing offshore outsourcing and ensure a highquality service experience for all its clients.
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

^ Outsourced, project, and managed IT operations services – customized to meet your IT needs We’ll provide the right mix of outsourced, managed, and IT project services that delivers the greatest business value in your organization.
  • Outsourcing | IT Outsourcing Services | Application Development | ciber.com 18 January 2010 14:20 UTC www.ciber.com [Source type: General]

^ According to Gartner, in today's world, "all of a company's business processes and services are interrelated.

.The latter concept might not include development of new applications.^ It can enable companies to maintain an aggressive strategy of new Web application development in the face of budget reductions of up to 70 percent.
  • Outsourcing - White Papers, Case Studies, Videos, Webcasts - TechWeb Digital Library 18 January 2010 14:20 UTC www.informationweek.com [Source type: FILTERED WITH BAYES]

Negative implications

Management, the corporation and consumers

Quality risk

.Quality risk is the propensity for a product or service to be defective, due to operations-related issues.^ In the recent years, India has been able to offer IT software products and services, which match global standards of quality.

^ The real benefit offered by a smaller offshore provider is the flexibility to adapt to changes and reduced turn around time, while providing quality products and services.
  • Offshore Software Development Outsourcing IT Services Programming India 18 January 2010 14:20 UTC www.hytechpro.com [Source type: FILTERED WITH BAYES]

^ Innovations can be changes in IT operations, business processes or in products and services offered or in the business model of how the firm competes.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

Quality risk in outsourcing is driven by a list of factors. .One such factor is opportunism by suppliers due to misaligned incentives between buyer and supplier, information asymmetry, high asset specificity, or high supplier switching costs.^ Arrive at a contract that delivers what is expected and needed without sustaining high hidden or switching costs over 3-5 years.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

^ Outsourcing might be justifiable for a department with high costs that cannot be reduced or a lack of competency in specific areas.
  • Outsourcing Information Technology 18 January 2010 14:20 UTC www.businessforum.com [Source type: FILTERED WITH BAYES]

^ The key reason for these disappointments will not be due to supplier capability but buyer preparation and management."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

.Other factors contributing to quality risk in outsourcing are poor buyer-supplier communication, lack of supplier capabilities/resources/capacity, or buyer-supplier contract enforceability.^ But a range of factors inhibit performance: weak governance mechanisms, inflexible outsourcing contracts and deals, under resourced organisations, insufficient supplier capabilities and sluggish supplier responsiveness to new demands.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

^ The third paper in the Outsourcing Enterprise series outlines 12 key supplier capabilities that companies should be able to display from the outset.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

^ A Quality Agreement is critical to clarify and document the responsibilities and expectations between the contract giver and contract acceptor regarding quality aspects of the outsourced activity.
  • Outsourcing Manufacturing of Biopharmaceuticals 18 January 2010 14:20 UTC www.ibclifesciences.com [Source type: Academic]

.Two main concepts must be considered when considering observability as it related to quality risks in outsourcing: the concepts of testability and criticality.^ A Quality Agreement is critical to clarify and document the responsibilities and expectations between the contract giver and contract acceptor regarding quality aspects of the outsourced activity.
  • Outsourcing Manufacturing of Biopharmaceuticals 18 January 2010 14:20 UTC www.ibclifesciences.com [Source type: Academic]

^ Key Challenges in Transitioning BPO Projects - Transition management is a key element of success in outsourcing and is especially critical in BPO where process complexities introduce more risk.

^ HRO Benchmarks: Scope, Quality, and Pricing -- Key Findings from a Survey of Large HRO Buyers - The Human Resource Outsourcing (HRO) industry is at a critical point in its short history.

Quality fade is the deliberate and secretive reduction in the quality of labor in order to widen profit margins. The downward changes in human capital are subtle but progressive, and usually unnoticeable by the out sourcer/customer. .The initial interview meets requirements, however, with subsequent support, more and more of the support team are replaced with novice or less experienced workers.^ More so that party can take advantage of less experienced negotiating partner and create an invisible cloak that will be used to hide issues and drive higher profit from the contract.

^ However, if this task becomes one which is required regularly, the question of whether or not to outsource the task becomes more complicated.

^ Organizing for innovation requires more co-managed governance structures and greater multi-functional teaming across those organizations and people responsible for delivering results.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

.Some IT shops will continue to reduce the quality of human capital, under the pressure of drying up labor supply and upward trend of salary, pushing the quality limits.^ The pressure of the gas inside the bottle builds until it pushed the cork up and out of the bottle with a characteristic popping sound.

^ Outsourcing providers are challenged with how to keep human capital productively utilized, particularly where that labor should be billable to a client.

.Such practices are hard to detect, as customers may just simply give up seeking help from the help desk.^ While it may be a tiny amount of savings for each customer, it adds up when you consider the tens or hundreds of thousands of customers using those gas pumps each year.

^ But rather than give up on the existing 3PL and re-tender the contract, I was pleased that the customer was willing to first carry out a thorough audit of the contract, to seek appropriate improvement.
  • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

^ CIBER’s world-class help desk services can dramatically improve your organization’s customer satisfaction and significantly reduce costs at the same time.
  • Outsourcing | IT Outsourcing Services | Application Development | ciber.com 18 January 2010 14:20 UTC www.ciber.com [Source type: General]

.However, the overall customer satisfaction will be reduced greatly over time[citation needed].^ CIBER’s world-class help desk services can dramatically improve your organization’s customer satisfaction and significantly reduce costs at the same time.
  • Outsourcing | IT Outsourcing Services | Application Development | ciber.com 18 January 2010 14:20 UTC www.ciber.com [Source type: General]

.Unless the company constantly conducts customer satisfaction surveys, they may eventually be caught in a surprise of customer churn, and when they find out the root cause, it could be too late.^ BDO share findings of a Global study set up to examine the different models that companies have adopted as they...
  • Global Outsourcing - Business Exchange 18 January 2010 14:20 UTC bx.businessweek.com [Source type: FILTERED WITH BAYES]

^ Before I will try to summarize my findings on startups motives when choosing the technology, let me briefly remind why you may object customer choice.

^ With outsourcing your company may suffer from a lack of customer focus.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

.In such cases, it can be hard to dispute the legal contract with the outsourcing company, as their staff are now trained in the process and the original staff made redundant.^ Legal Process Outsourcing skip to main .

^ An Investor's Guide to BPO Economics - An investor's guide to business process outsourcing (BPO) economics - How to assess technology choices' impact on company value.

^ Billing Strategies for Innovative Business Models - Outsourcing companies that manage financial processes as a strategic asset are able to go to market faster and outmaneuver their competition.

.In the end, the company that outsources may find that it is worse off than before it outsourced its workforce.^ With outsourcing your company may suffer from a lack of customer focus.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

^ Remember, that the outsourcing company you’re working with may be responsible for several projects of different companies, thus there may be not complete devotion to your project.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

^ You may find yourself in a situation where your outsourcing process itself -- planning for, procuring, and implementing vendor services -- needs help .
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

Quality of service

.Quality of service is measured through a service level agreement (SLA) in the outsourcing contract.^ What is an SLA? What is the best length for an outsourcing contract?
  • Outsourcing Definition and Solutions - CIO.com - Business Technology Leadership 18 January 2010 14:20 UTC www.cio.com [Source type: General]
  • Outsourcing Definition and Solutions - CIO.com - Business Technology Leadership 18 January 2010 14:20 UTC www.cio.com [Source type: General]

^ The report finds that the days of traditional outsourcing contracts, in which companies rely on punitive service level agreements (SLAs) and penalties are numbered and by carefully managing relationships business are able to benefit by 25-40% of the contract value.
  • The Outsourcing Enterprise 18 January 2010 14:20 UTC www.logica.com [Source type: FILTERED WITH BAYES]

^ While global IT software and service outsourcing displaces some IT workers, total employment in the United States increases as the benefits ripple through the economy.

.In poorly defined contracts there is no measure of quality or SLA defined.^ A sound contract must include performance measures, because without them, there are no objective criteria for managing the outsourcing relationship.
  • Outsourcing Information Technology 18 January 2010 14:20 UTC www.businessforum.com [Source type: FILTERED WITH BAYES]

^ Transaction costs (cost per hire) are large, and there is almost no effort being made to connect that cost with delivering value (quality of hire).
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

Even when an SLA exists it may not be to the same level as previously enjoyed. .This may be due to the process of implementing proper objective measurement and reporting which is being done for the first time.^ Businesses may also be afraid to try outsourcing due to all the negative press about it being the cause of workers losing their jobs to people overseas.

^ "I was able to get better insight on how to outsource and I now have the confidence to do it the first time without being taken advatage of !"

^ It takes objectivity and candor to grow a relationship over time, and it takes process, tools and methodology to keep the relationship on track.

It may also be lower quality through design to match the lower price.
.There are a number of stakeholders who are affected and there is no single view of quality.^ I have found that in recruiting functions where the recruiters are physically close to the hiring managers and who spend time with those managers on an almost daily basis, there is no talk of outsourcing.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ There is no denying that the number of manufacturing jobs has fallen dramatically in recent years, but this has very little do with outsourcing and almost everything to do with technological innovation.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ That means that the people who design and manufacture hard drives trust the data recovery house to do quality work every single time.

.The CEO may view the lower quality acceptable to meet the business needs at the right price.^ The community may guide you over the roadmap they need – read: you do not need to guess the business requirements.

^ According to the need of your business you may have to use different software.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

^ Outsource services providers offer higher quality services at lower costs which guarantee you the achievement of competitive edge for your business.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

.The retained management team may view quality as slipping compared to what they previously achieved.^ These statistics indicate the fact that almost all the companies in the Indian IT sector have realized the value of quality and its accepted standards and that they are vigilant towards achieving it.

^ They also felt that hiring managers were unrealistic in their expectations and that they were a bargain compared to the costs of outsourcing.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ This session will share the real experiences of relationship management from the provider view and examine the use of best practice tool sets to achieve long-term lasting relationships.

.The end consumer of the service may also receive a change in service that is within agreed SLAs but is still perceived as inadequate.^ You may still receive countless applications from those who are unqualified but that is where carefully screening the applicants becomes imperative.

^ This is why a service catalog can play a crucial role by clarifying to end-users and executives which services have been agreed to, what is included, what price, how to get them, and under what quality conditions.
  • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

^ "One change in outsourcing is that the suppliers of outsourcing services themselves are beginning to outsource non-core functions and form alliances with other providers to offer end-to-end services," says The Outsourcing Institute.
  • UE News Feature: Outsourcing Goes Inside 18 January 2010 14:20 UTC www.ranknfile-ue.org [Source type: News]

The supplier may view quality in purely meeting the defined SLAs regardless of perception or ability to do better.
.Quality in terms of end-user-experience is best measured through customer satisfaction questionnaires which are professionally designed to capture an unbiased view of quality.^ TRACK TWO: CUSTOMER EXPERIENCES: PREPARING FOR THE NEW NORMAL This track showcases actual customer experiences and demonstrates best practices in implementing all the forms of outsourcing.

^ This free whitepaper addresses how providers can increase both margins and customer satisfaction through better management of business and contractual obligations.

^ This session will share the real experiences of relationship management from the provider view and examine the use of best practice tool sets to achieve long-term lasting relationships.

Surveys can be one of research.[24] .This allows quality to be tracked over time and also for corrective action to be identified and taken.^ Many of those processes and steps have been built into the support process so the actions of the agent can be tracked, and to prevent mistakes or wasted time.

Productivity

.Offshore outsourcing for the purpose of saving cost can often have a negative influence on the real productivity of a company.^ "According to another Gartner survey, nearly 30 percent of companies saw no cost reductions or actually saw increased expenses as a result of outsourcing their IT work."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

^ Organizational needs that generate consideration of outsourcing include the ability to compete globally with global services or relief from financial pressures achieved through immediate cost savings.
  • Outsourcing Information Technology 18 January 2010 14:20 UTC www.businessforum.com [Source type: FILTERED WITH BAYES]

.Rather than investing in technology to improve productivity, companies gain non-real productivity by hiring fewer people locally and outsourcing work to less productive facilities offshore that appear to be more productive simply because the workers are paid less.^ The outsourcing of information-technology work is on the rise.
  • SAJAforum: Outsourcing 18 January 2010 14:20 UTC www.sajaforum.org [Source type: News]

^ This subject has proven to be a political hot potato (see Offshore Outsourcing: The Politics and Offshore Outsourcing: The People ) because unlike domestic outsourcing, in which employees often have the opportunity to keep their jobs and transfer to the outsourcer, offshore outsourcing is more likely to result in layoffs.
  • Outsourcing Definition and Solutions - CIO.com - Business Technology Leadership 18 January 2010 14:20 UTC www.cio.com [Source type: General]
  • Outsourcing Definition and Solutions - CIO.com - Business Technology Leadership 18 January 2010 14:20 UTC www.cio.com [Source type: General]

^ Instead of focusing on how to make the business processes work well, she has focused on the human aspect – the fact that outsourcing usually involves a big change in how people work and getting people to understand and support this change is usually the critical factor in making an outsourcing strategy really work.

.Sometimes, this can lead to strange contradictions where workers in a developing country using hand tools can appear to be more productive than a U.S. worker using advanced computer controlled machine tools, simply because their salary appears to be less in terms of U.S. dollars.^ Far from destroying jobs, outsourcing or off-shoring even high paying white collar jobs to developing countries will make the US more productive, while raising wages and profitability.
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

^ The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming - HRO's evolution has been more advanced in recent years than FAO, but that is quickly changing.

^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

.In contrast, increases in real productivity are the result of more productive tools or methods of operating that make it possible for a worker to do more work.^ "According to another Gartner survey, nearly 30 percent of companies saw no cost reductions or actually saw increased expenses as a result of outsourcing their IT work."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ As ebooks become more popular and the level of competition rises, it is necessary for the quality of the ebooks to increase as well making it essential to outsource these projects to qualified candidates.

^ Simultaneously reengineer your existing operations Create a more flexible and adaptable work structure Tap into the best minds in the world to create an innovation explosion!

.Non-real productivity gains are the result of shifting work to lower paid workers, often without regards to real productivity.^ Otherwise, the results will be disastrous: less growth, lower incomes -- and fewer jobs for American workers.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ So many people promising you the moon, without telling you how much work their opportunities really require.

.The net result of choosing non-real over real productivity gain is that the company falls behind and obsoletes itself overtime rather than making investments in real productivity.^ At least this outlet is making some attempt to cover the news, rather than just print press releases.

^ Within 30 days, I was not only doing projects for my old company, I had picked up enough new projects to be making more money than when I was an employee.

^ We need to move beyond a bubble economy built on debt and financial speculation and into a real economy that actually makes products.
  • Outsourcing : Pictures, Videos, Breaking News 18 January 2010 14:20 UTC www.huffingtonpost.com [Source type: General]

Staff turnover

.The staff turnover of employee who originally transferred to the outsourcer is a concern for many companies.^ Well, when it comes to job descriptions many companies stay at very high level not providing employees sufficient understanding of the expectations and expecting employees to fill in the blanks.

^ When this is the case it does not make sense for a company to hire an employee with these capabilities when they will be rarely utilized because employees who are not productive are expensive to the company.

^ Many ebooks are sponsored by individuals or companies who expect their website, products or services to be recommended in the ebook in exchange for their sponsorship.

Turnover is higher under an outsourcer and key company skills may be lost with retention outside of the control of the company. .In outsourcing offshore there is an issue of staff turnover in the outsourcer companies call centers.^ The issue even came up early in the presidential election when both Hillary Clinton and Barack Obama signaled they weren’t sold on outsourcing and might end tax breaks for companies that offshore.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ For example, a Datamonitor study found that global call-center operations are being outsourced at a slower rate than previously thought -- only five percent are expected to be located offshore by 2007.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ "Responding to survey on a prominent election-year issue, 66 percent of U.S. workers believe that offshore outsourcing of jobs is harmful for the economy."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

.It is quite normal for such companies to replace its entire workforce each year in a call center.^ Originally in manufacturing and call centers, the cheap services offered abroad are starting to get more specialized, such as tax preparation and even local journalism .
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

[25] This inhibits the build-up of employee knowledge and keeps quality at a low level.[citation needed]

Language skills

.In the area of call centers end-user-experience is deemed to be of lower quality when a service is outsourced.^ This service brings together a mix of qualifications, skills and experience, that include a team of outsourcing consultants with the following: .
  • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ We are an end-to-end IT services provider backed by nearly four decades of experience in the technology domain.
  • Outsourcing for Government Agencies | Federal Outsourcing | ciber.com 18 January 2010 14:20 UTC www.ciber.com [Source type: Academic]

This is exacerbated when outsourcing is combined with off-shoring to regions where the first language and culture are different. .The questionable quality is particularly evident when call centers that service the public are outsourced and offshored.^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ The Call Center Becomes a Revenue Generator - How companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel.

^ Understanding the New Dynamics of Delivering Quality HR Services - To meet today's demands for quality HR services, Human Resources departments increasingly rely on outsourcing partnerships.

[citation needed]
.The public generally find linguistic features such as accents, word use and phraseology different which may make call center agents difficult to understand.^ Originally in manufacturing and call centers, the cheap services offered abroad are starting to get more specialized, such as tax preparation and even local journalism .
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ The workers in this call center used the access to American accounts to embezzle money from customer accounts.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ According to the need of your business you may have to use different software.
  • outsourcing, outsourcing trends, IT outsourcing, outsourcing pros and cons 18 January 2010 14:20 UTC theoutsourcingblog.com [Source type: General]

.The visual clues that are present in face-to-face encounters are missing from the call center interactions and this also may lead to misunderstandings and difficulties.^ In his presentation, Jacoboni will share a number of examples from his 20 plus years in the contact center industry and his driving passion to improve the industrys role as the leading customer touchpoint.

[26] .In addition to language and accent differences, a lack of local social and geographic knowledge is often present, leading to misunderstandings or mis-communications.^ And you know that language barrier is often much easier to deal with than with communication barriers or cultural differences.

[citation needed]

Failure to deliver business transformation

.Business transformation promised by outsourcing suppliers often fails to materialize.^ Converging on the Future: Viewpoint - Competitors are collaborating in a new outsourcing business model to accelerate transformational change across their industries while improving their business performance and reducing risk.

^ The value companies derive from outsourcing is growing almost as quickly as the larger economic forces driving this business strategy are being transformed.
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

^ Business Process Outsourcing: Transform the way you do business - Today, successful companies have to create lean organizations so they can rapidly adapt to new market demands.

.In a commoditised market where many service providers can offer savings of time and money, smart vendors have promised a second wave of benefits that will improve the client’s business outcomes.^ How you can be in business for yourself… finally in control over your own life… with the freedom to spend more time with your family, make more money and do the things you want, when you want.

^ From internal service provider to strategic partner: An interview with the head of Global Business Services at P&G .
  • Operations - Outsourcing articles from McKinsey Quarterly 18 January 2010 14:20 UTC www.mckinseyquarterly.com [Source type: News]

^ Threat to business if Service Provider turning outsource business as their Core Competence and become great competitor.
  • Outsourcing 18 January 2010 14:20 UTC www.12manage.com [Source type: FILTERED WITH BAYES]

.According to Vinay Couto of Booz & Company “Clients always use the service provider’s ability to achieve transformation as a key selection criterion.^ When you need the services of a data recovery company, it’s almost always an emergency situation.

^ Achieving world-class business process operations: A comparison of outsourcing and shared services - This document by HP explores several of the key issues and provides a depth of understanding of the trade-offs involved in the Make/Buy decision.

^ This paper provides key success/failure factors for internal shared services groups.

.It’s always in the top three and sometimes number one.” While failure is sometimes attributed to vendors overstating their capabilities, Couto points out that clients are sometimes unwilling to invest in transformation once an outsourcing contract is in place.^ There are broadly three types of outsourcing contract pricing mechanism that can be used, with variations that can be bolted on.
  • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

^ The Outsourcing World Summit is always an outstanding place to learn about what is happening in our industry.

^ Outsourcing services from HP: Capabilities Guide - This guide outlines how organizations can move quickly into markets with transformational technology provided by HP outsourcing services.

[27]

Security

.Before outsourcing an organization is responsible for the actions of all their staff and liable for their actions.^ For more details on our outsourcing services, feel free to contact the following senior Staff who all have considerable outsourcing experience.
  • Outsourcing & Offshoring + China Sourcing from Logistics Bureau Consultants 18 January 2010 14:20 UTC www.logisticsbureau.com [Source type: FILTERED WITH BAYES]

.When these same people are transferred to an outsourcer they may not change desk but their legal status has changed.^ And all these roles and people have to execute a whole new set of processes in a different manner than they were used to (if at all).
  • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

^ The same people want higher wages and when the cost of goods increases and gets passed on to the consumers, they complain of high costs.
  • Outsourcing - Video 18 January 2010 14:20 UTC www.metacafe.com [Source type: FILTERED WITH BAYES]

.They no-longer are directly employed or responsible to the organization.^ All organizations, no matter how big or small, face internal and external factors that create uncertainty on whether they will be able to achieve their objectives.
  • Outsourcing - Template and Sample Contract 18 January 2010 14:20 UTC www.e-janco.com [Source type: FILTERED WITH BAYES]

.This causes legal, security and compliance issues that need to be addressed through the contract between the client and the suppliers.^ This paper discusses the key challenges that the industry must first address in order to meet buyer and supplier needs and drive grow...

^ Job Description for Manager Outsourcing (3 pages) Business & IT Impact Questionnaire - Inventory and assess all application - addresses Sarbanes-Oxley Compliance issues.
  • Outsourcing - Template and Sample Contract 18 January 2010 14:20 UTC www.e-janco.com [Source type: FILTERED WITH BAYES]

.This is one of the most complex areas of outsourcing and requires a specialist third party adviser.^ To manage enterprise unified communications apps, there are three options: on-premise with either internal management or third-party management or fully outsourced or hosted unified communications.
  • Outsourcing News - Congoo 18 January 2010 14:20 UTC www.congoo.com [Source type: News]

^ Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

^ Offshore outsourcing is one of most powerful weapons in technical leaders arsenal.

Fraud is a specific security issue that is criminal activity whether it is by employees or the supplier staff. However, it can be disputed that the fraud is more likely when outsourcers are involved, for example credit card theft when there is scope for fraud by credit card cloning. .In April 2005, a high-profile case involving the theft of $350,000 from four Citibank customers occurred when call center workers acquired the passwords to customer accounts and transferred the money to their own accounts opened under fictitious names.^ The workers in this call center used the access to American accounts to embezzle money from customer accounts.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ If the contact center were involved up front, the organization could prepare for customer management chall...

^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

.Citibank did not find out about the problem until the American customers noticed discrepancies with their accounts and notified the bank.^ Yes I am surprised to find out that HSBC bank has outsourced their collection offices to India.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ Learn more about virtualization and find out important considerations when assessing managed hosting providers.
  • Outsourcing White Papers ( Strategic Sourcing ) Software Downloads, Definition and Webcasts - Bitpipe 18 January 2010 14:20 UTC www.bitpipe.com [Source type: News]

^ The workers in this call center used the access to American accounts to embezzle money from customer accounts.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

[28]

Qualifications of outsourcers

.The outsourcer may replace staff with less qualified people or with people with different non-equivalent qualifications.^ And people who are just plain struggling to make ends meet, may welcome any opportunity to enjoy life with a little less financial stress.

[29]
.In the engineering discipline there has been a debate about the number of engineers being produced by the major economies of the United States, India and China.^ This isn’t about America, India, Mexico or China.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ Regardless, other numbers don’t lie — there are an estimated 800,000 lawyers in India and nowhere near that many jobs.
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ A company that runs one of the nation’s largest networks of online schools recently decided to discontinue a program that arranged for high school teachers in the United States to send their students’ English essays to India for evaluations by reviewers there.
  • SAJAforum: Outsourcing 18 January 2010 14:20 UTC www.sajaforum.org [Source type: News]

The argument centers around the definition of an engineering graduate and also disputed numbers. .The closest comparable numbers of annual graduates of four-year degrees are United States (137,437) India (112,000) and China (351,537).^ "The number of H-1B visas that can be issued annually is capped by Congress at 65,000...but while the total of available visas remains constant, the number issued to the major offshoring vendors is rising.
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ Vietnam earn an average, annual salary of about $3,000 per year.
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ "An annual survey by accounting and consulting firm BDO Seidman LLP showed that 22 percent say the United States is the outsourcing destination they are most likely to consider in 2009, compared to 16 percent for China and 13 percent for India."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

[30][31]

Company knowledge

.Outsourcing could lead to communication problems with transferred employees.^ (M2 PRESSWIRE via COMTEX) -- Businesses across the UK will be able to find out what their employees are doing and communicate with them at all times with the launch of Office Communicator by leading communications .
  • Outsourcing News - Congoo 18 January 2010 14:20 UTC www.congoo.com [Source type: News]

.For example, before transfer staff have access to broadcast company e-mail informing them of new products, procedures etc.^ For example, OS version numbers are often conflicting; vendors change their product names or renumber versions over time, etc.
  • Outsourcing - Template and Sample Contract 18 January 2010 14:20 UTC www.e-janco.com [Source type: FILTERED WITH BAYES]

^ To attract new businesses, Indian companies are offering services in new areas such as Human Resources, Finance and Accounting, Payroll, CRM etc.
  • Outsourcing - White Papers, Case Studies, Videos, Webcasts - TechWeb Digital Library 18 January 2010 14:20 UTC www.informationweek.com [Source type: FILTERED WITH BAYES]

^ A new methodology, Human Capital Foresight TM , provides the predictive analytics companies need to quantify business impact before they ...

.Once in the outsourcing organization the same access may not be available.^ Tuesday, May 27, 2008 in best practices , organizational model , outsourcing .
  • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

.Also to reduce costs, some outsource employees may not have access to e-mail, but any information which is new is delivered in team meetings.^ Converging on the Future: Viewpoint - Competitors are collaborating in a new outsourcing business model to accelerate transformational change across their industries while improving their business performance and reducing risk.

^ Evolution vs. Revolution: business transformation without the resistance - An outsourcing relationship's success is no longer measured simply in terms of reduced costs.

^ A Better Way to Buy Outsourcing - Peter Bendor-Samuel, CEO of OutsourcingCenter, discusses a way to deliver unprecedented opportunities for win/win relationships for both buyers and suppliers, to streamline the procurement process, reduce costs and build outsourcing relationships that a...

Public opinion

.There is a strong public opinion in the United States against outsourcing (especially when combined with offshoring), it leads to job displacement.^ Because the economy -- and especially job growth -- is sluggish at the moment, commentators are attempting to draw a connection between offshore outsourcing and high unemployment.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ With 140 jobs located in the United States, this may not seem like a lot, but it would be similar to eliminating every job in Arizona.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ Delta Airlines outsourced 1,000 call-center jobs to India in 2003, but the $25 million in savings allowed the firm to add 1,200 reservation and sales positions in the United States.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

.It is difficult to dispute that outsourcing has a detrimental effect on individuals who face job disruption and employment insecurity; however, its supporters draw on mainstream economics to argue that outsourcing should bring down prices, providing greater economic benefit to all.^ Should Americans be concerned about the economic effects of outsourcing?
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ The benefits of offshore outsourcing should not be dismissed.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ Almost all our job growth has been in non-tradeable service jobs or government employment.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

There are legal protections in the European Union regulations called the Transfer of Undertakings (Protection of Employment). .Labor laws in the United States are not as protective as those in the European Union.^ India and the United States share a common-law legal system rooted in Britain’s, and both conduct proceedings in English.
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ This leads to the loss of jobs within the United States, a lower standard of quality, and resentment by those who are living within the United States and are sick of seeing jobs go overseas.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

[32] .On June 26, 2009, Jeff Immelt, the CEO of General Electric, called for the United States to increase its manufacturing base employment to 20% of the workforce commenting that the U.S. has outsourced too much and can no longer rely on consumer spending to drive demand.^ While Chicago-based Baker & McKenzie, which generated 66 percent of its fees outside the United States, highlighted the role currency exchange rates played in the falling benchmarks for fiscal year 2009, management admitted the economic downturn negatively impacted the firm’s financial performance.
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ "According to another Gartner survey, nearly 30 percent of companies saw no cost reductions or actually saw increased expenses as a result of outsourcing their IT work."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ I have found that in recruiting functions where the recruiters are physically close to the hiring managers and who spend time with those managers on an almost daily basis, there is no talk of outsourcing.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

[33]

Standpoint of labor

.From the standpoint of labor outsourcing may represent a new threat, contributing to rampant worker insecurity, and reflective of the general process of globalization.^ "General Electric's '70-70-70' plan signals the possible extent of these shifts: It plans to outsource 70 percent of its head count, push 70 percent of that outsourcing offshore and locate 70 percent of its workers in India."
  • RTTS: Outsourcing - Statistics 18 January 2010 14:20 UTC www.rttsweb.com [Source type: News]

^ Its free to use for both employers and workers, it seems like a “next generation” site, could make it easier to outsource work even for small businesses: .
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ You may find yourself in a situation where your outsourcing process itself -- planning for, procuring, and implementing vendor services -- needs help .
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

[34] .While the "outsourcing" process may provide benefits in some form and to some degree it may undermine the ability of labor to resist unwanted changes in the workplace.^ A Business Process Outsourcing Case Study - Outsourcing provided by NewlineNoosh Managed Services for Print results in print related savings of more than 17% for Unilever.

^ You may find yourself in a situation where your outsourcing process itself -- planning for, procuring, and implementing vendor services -- needs help .
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

^ Let me cover some progress I made with my offshore provider I inherited through the M&A process.

.For example, a corporation may outsource a division of the company to a service provider, that may retain the workforce on worse conditions or discharge them in the short term.^ These trends should help companies better motivate and retain personnel involved in managing offshore outsourcing and ensure a highquality service experience for all its clients.
  • Outsourcing - Operations - Management Portal 18 January 2010 14:20 UTC www.themanager.org [Source type: FILTERED WITH BAYES]

^ At a time when the off-shoring industry is plagued with instances of employee lay-offs, companies providing legal process outsourcing (LPO) services are on a hiring spree as demand for litigation services from the US rises.
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ The Government is not only turning a blind eye to this, but it actually rewarding companies who outsource by providing tax incentives.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

.The affected workers thus often feel they are being "sold down the river."^ White-collar service-sector workers are being introduced to these pressures for the first time -- and they are not happy about it.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

^ They are right that offshore outsourcing deserves attention and that some measures to assist affected workers are called for.
  • Foreign Affairs - The Outsourcing Bogeyman - Daniel W. Drezner 18 January 2010 14:20 UTC www.danieldrezner.com [Source type: News]

Careers Impact
Industry Impact. Outsourcing is thus often criticized for violating the American Dream.

By Country

The U.S.

.'Outsourcing' became a popular political issue in the United States during the 2004 U.S. presidential election.^ The issue even came up early in the presidential election when both Hillary Clinton and Barack Obama signaled they weren’t sold on outsourcing and might end tax breaks for companies that offshore.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ Tags: Outsourcing States Dubai Port Work United States Edit Video Details Toggle Wide Screen Mode Got more info about this video?
  • Outsourcing - Video 18 January 2010 14:20 UTC www.metacafe.com [Source type: FILTERED WITH BAYES]

The political debate centered on outsourcing's consequences for the domestic U.S. workforce. .Democratic U.S. presidential candidate John Kerry criticized U.S. firms that outsource jobs abroad or that incorporate overseas in tax havens to avoid paying their "fair share" of U.S. taxes during his 2004 campaign, calling such firms "Benedict Arnold corporations". Criticism of outsourcing, from the perspective of U.S. citizens, by-and-large, revolves around the costs associated with transferring control of the labor process to an external entity in another country.^ It's being called the ultimate outsourcing: Americans looking for jobs overseas.
  • Outsourcing : Pictures, Videos, Breaking News 18 January 2010 14:20 UTC www.huffingtonpost.com [Source type: General]

^ Originally in manufacturing and call centers, the cheap services offered abroad are starting to get more specialized, such as tax preparation and even local journalism .
  • Above the Law - A Legal Tabloid - News, Gossip, and Colorful Commentary on Law Firms and the Legal Profession - Outsourcing 18 January 2010 14:20 UTC abovethelaw.com [Source type: General]

^ Profit Recovery and Finance & Accounting Outsourcing - Including profit recovery services in your F&A outsourcing relationship can deliver additional value and, in many instances, offset a large percentage of the costs associated with the transition phase ofoutsourcing.

.A Zogby International poll conducted in August 2004 found that 71% of American voters believed that “outsourcing jobs overseas” hurt the economy while another 62% believed that the U.S. government should impose some legislative action against companies that transfer domestic jobs overseas, possibly in the form of increased taxes on companies that outsource.^ It's being called the ultimate outsourcing: Americans looking for jobs overseas.
  • Outsourcing : Pictures, Videos, Breaking News 18 January 2010 14:20 UTC www.huffingtonpost.com [Source type: General]

^ Jobs went overseas to China, Japan, and India and the economy began to falter as American’s lost their jobs and suddenly faced living on minimum wage as higher paying jobs went to these other countries.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ The Government is not only turning a blind eye to this, but it actually rewarding companies who outsource by providing tax incentives.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

[35] One given rationale is the extremely high corporate income tax rate in the U.S. relative to other OECD nations,[36][37][38] and the practice of taxing revenues earned outside of U.S. jurisdiction, a very uncommon practice. .However, outsourcing is not solely a US phenomenon as corporations in various nations with low tax rates outsource as well, which means that high taxation can only partially, if at all, explain US outsourcing.^ US ISV Market Report - The research examines the state of outsourcing in the ISV sector, including when, where and why companies choose to outsource software development as well as to identify best practices that would ease and guide ISVs through various stages of their outsourc...

^ Outsourcing can only be a success if all practitioners customers, providers and advisors work together and are bound by common standards, ethics and good practices.

^ We are just going to end up a s a nation of low skill workers that produce nothing and all the CEOs making million dollar payouts.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

.For example, the amount of corporate outsourcing in 1950 would be considerably lower then today, yet the tax rate was actually higher in 1950.[39] It is argued that lowering the corporate income tax and ending the double-taxation of foreign-derived revenue (taxed once in the nation where the revenue was raised, and once from the U.S.) will alleviate corporate outsourcing and make the U.S. more attractive to foreign companies.^ The issue even came up early in the presidential election when both Hillary Clinton and Barack Obama signaled they weren’t sold on outsourcing and might end tax breaks for companies that offshore.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ In today's business climate, companies are looking to other parts of the world to leverage talent, infrastructure, innovation, and agility – in addition to more attractive personnel costs.
  • outsourcing | ITworld 18 January 2010 14:20 UTC www.itworld.com [Source type: General]

^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

.However, while the US has a high official tax rate, the actual taxes paid by US corporations may be considerably lower due the use of tax loopholes, tax havens and attempts to "game the system".[40] Rather than avoiding taxes, outsourcing may be mostly driven by the desire to lower labor costs (see standpoint of labor above).^ More specifically Maureen argues that U.S. companies are motivated to outsource their call centers because of worker productivity and efficiency not necessarily lower costs.
  • outsourcing : ERE.net 18 January 2010 14:20 UTC www.ere.net [Source type: FILTERED WITH BAYES]

^ The progressive use of technology contributes to improved operations, lower costs and enhanced service delivery for clients.

^ The reasons include a cost of living and wages that are lower than in other parts of the U.S. .
  • outsourcing | ITworld 18 January 2010 14:20 UTC www.itworld.com [Source type: General]

Sarbanes-Oxley has also been cited as a factor for corporate flight from U.S. jurisdiction. Policy solutions to outsourcing are also criticized.

Outsourcing to the Philippines

.Awarded as the top outsourcing destination for the years 2007 and 2009,[41] the Philippine government has implemented several laws that will grant tax holidays and other benefits to multinational companies who wish to setup operations in the country.^ Start boycotting companies who do outsource their business to foreign countries.
  • The Dangers of Outsourcing to Foreign Countries | Socyberty 18 January 2010 14:20 UTC socyberty.com [Source type: News]

^ When I first wrote Outsourcing Yourself in 2004, it was pretty much directed at someone who'd been working in the corporate or government world for 10 years or more.

^ Benefits Outsourcing and Self-Service for Strategic Advantage - This paper by Employease focuses on strategic benefits outsourcing and self-service for US companies.

It has export processing zones all over the country and is currently the host of several manufacturing firms including Texas Instruments, MOOG and Microsoft.
.The country also boasts of a high literacy rate, thereby providing a large base of skilled workers.^ CIOs must take a long-term view of the developing global presence of countries that can provide high-quality resources at the right price point.
  • Outsourcing - Template and Sample Contract 18 January 2010 14:20 UTC www.e-janco.com [Source type: FILTERED WITH BAYES]

Also, most citizens are fluent in speaking English so foreigners do not have trouble communicating. .Most outsourced work to the Philippines consists of customer support services, web development and website design.^ We are well-known for our professional website design services with high accuracy at very affordable .
  • Outsourcing News - Congoo 18 January 2010 14:20 UTC www.congoo.com [Source type: News]

^ At newScale, we have worked with a number of large outsourcers and customers to bring a service catalog and service request system to help manage the relationship.
  • Service Catalog Community and Blog: outsourcing 18 January 2010 14:20 UTC www.servicecatalogs.com [Source type: General]

^ Most outsourcing professionals are familiar with the steps required to set up and transition work to an outsourced environment.

See also

References

  1. ^ "Terms and Definitions". ventureoutsource.com. http://www.ventureoutsource.com/node/18/print. Retrieved 2007-10-05. 
  2. ^ Overby, S (2007) ABC: An Introduction to Outsourcing. CIO.com.
  3. ^ a b Manning et al. (2008) A Dynamic Perspective on Next-Generation Offshoring: The Global Sourcing of Science and Engineering Talent Academy of Management Perspectives 22.3: 35-54.
  4. ^ Norwood et al. (2006) Off-Shoring: An Elusive Phenomenon. National Academy of Public Administration
  5. ^ Babu, M. (2005) Myth: All Outsourcing Is Offshoring www.computerworld.com
  6. ^ McCue, A. (2006) Indian outsourcers to launch European invasion www.silicon.com.
  7. ^ Gibson (2006) India 2.0 Aims to Sustain Its Global IT Influence eWeek
  8. ^ (Q4 2006)Mandatory Multisourcing Discipline Business Trends Quarterly
  9. ^ (2006) Mandatory Multisourcing Discipline
  10. ^ see Holcomb & Hitt, 2007
  11. ^ Gareiss, R (2002, 18 Nov) Analyzing The Outsourcers. Information Week.
  12. ^ Drezner, D.W. (2004) The Outsourcing Bogeyman www.foreignaffairs.org
  13. ^ Engardio, P. (2006) Outsourcing: Job Killer or Innovation Boost? Business Week
  14. ^ "Is it Virtuous to be Virtual? The VC Viewpoint", Justin Chakma, Jeff L Calcagno, Ali Behbahani and Shawn Mojtahedian, Nature Biotechnology Volume 27, Number 10, October 2009.
  15. ^ Engardio, P. & Arndt, M. & Foust, D. (2006) The Future Of Outsourcing Business Week
  16. ^ Engardio, P. & Kripalani, M. (2006) The Rise Of India Business Week
  17. ^ Rothman, J. (2003) 11 Steps to Successful Outsourcing: A Contrarian's View www.computerworld.com
  18. ^ Lewin, A.Y. & Couto, V. Next Generation Offshoring: The Globalization of Innovation Offshoring Research Network 2006 Survey Report
  19. ^ Lewin, A.Y. & Couto, V. Next Generation Offshoring: The Globalization of InnovationOffshoring Research Network 2006 Survey Report
  20. ^ Couto et al. Offshoring 2.0: Contracting Knowledge and Innovation to Expand Global Capabilities Offshoring Research Network 2007 Service Provider Report
  21. ^ Roehrig, P (2006) Bet On Governance To Manage Outsourcing Risk. Business Trends Quarterly
  22. ^ "Russia finally gets serious about venture capital". VentureBeat. 2007-06-01. http://venturebeat.com/2007/06/01/russia-finally-gets-serious-about-venture-capital/. Retrieved 2010-03-15. 
  23. ^ Management Information Systems 5e, Oz - ©2006 Course Technology
  24. ^ Maddock, B. & Warren, C. & Worsley A. (2005) Survey of canteens and food services in Victorian schools
  25. ^ Kobayashi-Hillary, M. (2007) India faces battle for outsourcing news.bbc.co.uk
  26. ^ Alster, N (2005) Customer Disservice. www.CFO.com.
  27. ^ Bray, P (2009) Mutual aspiration. www.outsourcingandoffshoring.com
  28. ^ Ribeiro, J (2005) Indian call center workers charged with Citibank fraud. www.infoworld.com
  29. ^ Stein, R (2005) Hospital Services Performed Overseas. www.washingtonpost.com
  30. ^ Wadhwa, V (2005) About That Engineering Gap. www.businessweek.com
  31. ^ Gereffi, G. & Wadhwa, V. Framing the Engineering Outsourcing Debate: Placing the United States on a Level Playing Field with China and India. Duke University.
  32. ^ Ganesh, S. (2007). Outsourcing as Symptomatic. Class visibility and ethnic scapegoating in the US IT sector.. Journal of Communication Management, 11.1: 71-83.
  33. ^ Bailey, David and Soyoung Kim (June 26, 2009).GE's Immelt says U.S. economy needs industrial renewal.UK Guardian.. Retrieved on June 28, 2009.
  34. ^ Krugman, Paul (2006). "Feeling No Pain." New York Times, March 6, 2006)
  35. ^ Zogby International survey results online at zogby.com
  36. ^ "Veronique de Rugy on Corporate Flight & Taxes on NRO Financial". Nationalreview.com. 2002-04-18. http://www.nationalreview.com/nrof_comment/comment-rugy041802.asp. Retrieved 2010-03-15. 
  37. ^ "U.S. Lagging Behind OECD Corporate Tax Trends". The Tax Foundation. 2006-05-05. http://www.taxfoundation.org/news/show/1466.html. Retrieved 2010-03-15. 
  38. ^ John Tamny. "John Tamny on Hillary Clinton Economics on NRO Financial". Article.nationalreview.com. http://article.nationalreview.com/?q=ODZjNjI4ZTNjZmNiOGMxYjAwOTg1ZGI0NmFiOWFjZjI=. Retrieved 2010-03-15. 
  39. ^ "Microsoft Word - 10-16-03tax-rev.doc" (PDF). http://www.cbpp.org/files/10-16-03tax.pdf. Retrieved 2010-03-15. 
  40. ^ "High Corporate Tax Rate Is Misleading at". Smartmoney.com. http://www.smartmoney.com/investing/economy/high-corporate-tax-rate-is-misleading-22463/. Retrieved 2010-03-15. 
  41. ^ [1]

External links

.

Videos


Wikibooks

Up to date as of January 23, 2010

From Wikibooks, the open-content textbooks collection

The Outsourcing MBA

.This textbook identifies and develops the skills, knowledge and core competencies required in the client, the supplier and advisor organizations to enable the outsourcing market to grow and to realise the business value.^ This textbook identifies and develops the skills , knowledge and core competencies required in the client , the supplier and advisor organizations to enable the outsourcing market to grow and to realise the business value .
  • Outsourcing - Wikibooks, collection of open-content textbooks 18 January 2010 14:20 UTC en.wikibooks.org [Source type: Reference]

^ Prominent drivers are to focus on core competencies, introduce cost efficiencies, add or improve levels of service, and to increase business agility.
  • Outsourcing - ABeam Consulting 18 January 2010 14:20 UTC www.abeam.com [Source type: News]

^ Simply put - by outsourcing your HR needs to us, your organization will gain higher value through lower cost.
  • HR Outsourcing 18 January 2010 14:20 UTC www.hr-guide.com [Source type: FILTERED WITH BAYES]

.The industry needs a higher number of experienced and qualified technicians, enterprise architects and managers that can cope with the complexity of working in multi-sourcing environments.^ The industry needs a higher number of experienced and qualified technicians , enterprise architects and managers that can cope with the complexity of working in multi-sourcing environments.
  • Outsourcing - Wikibooks, collection of open-content textbooks 18 January 2010 14:20 UTC en.wikibooks.org [Source type: Reference]

^ The access to experienced senior management expertise, which every provider needs, used to be reserved for only the largest of providers with huge resources.
  • FGA Inc � Homecare Outsourcing, Revenue Cycle Management, Homecare Billing Associates 18 January 2010 14:20 UTC www.fgainc.com [Source type: General]

^ AOS is managed by qualified architects with experience of working with some of the world’s most recognised architectural firms.

.The aim is to develop a general curriculum and supporting textbook that will be the standard text for a specialized MBA/MSc degree in the management of Outsourcing agreements.^ Outsourcing Management Standard Overview of outsourcing, Service Level Agreements and responsibilities.
  • Practical Guide for IT Outsourcing a HandiGuide 18 January 2010 14:20 UTC www.ejobdescription.com [Source type: Reference]
  • Practical Guide for IT Outsourcing a HandiGuide 18 January 2010 14:20 UTC itproductivity.org [Source type: Reference]

^ The aim is to develop a general curriculum and supporting textbook that will be the standard text for a specialized MBA / MSc degree in the management of Outsourcing agreements.
  • Outsourcing - Wikibooks, collection of open-content textbooks 18 January 2010 14:20 UTC en.wikibooks.org [Source type: Reference]

^ She was also a software project manager for an outsourced software development group specializing in making Palm applications.
  • About Red Boat Outsourcing | Red Boat Outsourcing 18 January 2010 14:20 UTC redboatoutsourcing.com [Source type: News]

Table of Contents

  • Introduction
  • Project Management
  • Human Resource Management
Appendices

Authors

Brian Rodger (Brodger3) ((add your name here))
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News
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Texts
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Wiktionary
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Citable sentences

Up to date as of December 30, 2010

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