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Maintenance check of electronic equipment on a U.S. Navy aircraft.

Quality control is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects :

  1. Elements such as controls, job management, defined and well managed processes[1][2], performance and integrity criteria, and identification of records
  2. Competence, such as knowledge, skills, experience, and qualifications
  3. Soft elements, such as personnel integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.

The quality of the outputs is at risk if any of these three aspects is deficient in any way.



Total quality control

Total Quality Control is the most important inspection control of all in cases where, despite statistical quality control techniques or quality improvements implemented, sales decrease.

If the original specification does not reflect the correct quality requirements, quality cannot be inspected or manufactured into the product.

For instance, the parameters for a pressure vessel should include not only the material and dimensions, but also operating, environmental, safety, reliability and maintainability requirements.

Industrial resources

  • Quality Progress [3]

Scientific resources

  • Accreditation and Quality Assurance: Journal for Quality, Comparability and Reliability in Chemical Measurement, ISSN: 0949-1775 Print, eISSN: 1432-0517 [4]

Academic resources

  • The Quality Assurance Journal, ISSN: 1087-8378 [5]

See also

Notes and references

  1. ^ Adsit, D. (2007) What the call center industry can learn from manufacturing: Part I, In Queue,
  2. ^ Adsit, D. (2007) What the call center industry can learn from manufacturing: Part II, In Queue,
  3. ^
  4. ^
  5. ^

Further reading


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