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Ritzcarltonlogo.png
A Ritz-Carlton Hong Kong entrance
The Ritz-Carlton logo at the Hong Kong property
This article is about the parent company to the Ritz-Carlton Hotel brand, for other uses please see Ritz (disambiguation)

The Ritz-Carlton Hotel Company is the parent company to the luxury hotel chain, Ritz-Carlton Hotels. The Hotel Company is a subsidiary of Marriott International. The company also has marketing agreements with Bulgari Hotels & Resorts and two privately owned hotels, The Ritz Hotel, London and The Hotel Ritz, Madrid.

The first Ritz-Carlton Hotel in North America was built in Montreal in 1909. The first Ritz-Carlton Hotel in the U.S. was built in New York, in 1910. Today, there are 63 properties in major cities and exclusive resort destinations in over 21 countries worldwide that operate under the Ritz-Carlton flag.

In 1983, the brand was sold to The Ritz-Carlton Hotel Company, L.L.C., based in Atlanta, Georgia which began expansion of the brand to other locations.

The company grew to become the hospitality leader in the US under the leadership of President and COO Horst Schulze. Schulze's strong conviction of customer loyalty and emphasis on a value/mission driven philosophy for the "Ladies and Gentlemen serving Ladies and Gentlemen" became a benchmark in the industry to which other companies aspired. Under his leadership the hotels earned an unprecedented two Malcolm Baldrige National Quality Awards [1]and grew from four to forty U.S. locations [2].

During this time, The Ritz-Carlton also became known for its influence on service in a wide range of industries, through the creation of The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center, created by then-Ritz executive Leonardo Inghilleri[3], who was an architect of the Ritz's second Baldrige award [4], where executives from other companies worldwide in many disciplines come to learn Ritz-Carlton principles of service.

In 1995, Marriott International purchased a 50 % stake in The Ritz-Carlton Hotel Company and in 1998 purchased an additional 50% stake in the company giving it 99% ownership of the company when Schulze left with other executives including Leonardo Inghilleri, Robert A. Warman, Peter Schoch and others to create the West Paces Hotel Group[5], purveyors of the Capella[6] and Solís[7][8] hotel imprints.

The Ritz-Carlton Hotel Company is now headquartered in Chevy Chase, Maryland, located in the Washington, D.C. MSA.

The Ritz-Carlton Hotel Company partnered with BVLGARI in 2001 to operate a chain of hotels owned by and operated under the BVLGARI brand.

Simon Cooper joined Ritz-Carlton in 2001 as President and Chief Operating Officer taking the helm from Horst Schulze. Cooper's mandate was to grow the chain through hotel expansion and product diversification. Under Cooper's watch the company has aggressively expanded its hotels and has added The Residences at The Ritz-Carlton (private residential units) as well as The Ritz-Carlton Club (fractional ownership residences) to the company's new development program.

Contents

Historic overview

The story of the Ritz-Carlton begins with Swiss hotelier César Ritz who was well known in the hotel industry as the "king of hoteliers and hotelier to kings." Ritz redefined luxury accommodation in Europe with his management of The Ritz in Paris and The Carlton in London. Although he died in 1918, his wife Marie continued the tradition of opening hotels in his name.

The Ritz-Carlton Investing Company was established by Albert Keller, who bought and franchised the name in the United States. The original Ritz-Carlton hotel was built in Boston, Massachusetts, and opened on May 19, 1927 with a room rate of $15 per night. It became known as the hotel to kings, queens, movie stars, and tycoons: Prince Charles, Irving Berlin, Bette Davis, and Howard Hughes were just a few of its notable guests.

Additional locations soon opened in New York, Philadelphia, Pittsburgh, Atlantic City and Boca Raton, but all these locations did not survive the Great Depression and by 1940 only The Ritz-Carlton Boston remained.

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The Wyner Years: 1927-1964

On October 1926, 29-year-old Edward N. Wyner bought a third-acre parcel at the corner of Arlington and Newbury streets and formed a partnership called The Ritz-Arlington Trust with his father, George, and business associate, John S. Slater.

The trust sold $2.1 million of bonds to finance the construction of a hotel to be called the Mayflower. The 18-story, 201-foot (61 m) brick building, designed by Strickland, Blodget & Law Architects, was far taller than anything else along Newbury Street at the time. Construction had started on the second floor when Wyner was persuaded by then-Mayor James Michael Curly to make the Mayflower a world-class, 300-room Ritz-Carlton Hotel, which opened May 19, 1927. Room rates were $5 to $15 per night; $40 per night for suites.

After a hugely successful opening, the stock market crash of 1929 and ensuing Depression brought financial difficulties. The Wyner family funded the hotel’s operating losses during the early 1930s, although the interest on the bonds went unpaid. Still in 1933, when only 30 guests were registered in the hotel, Wyner turned on the lights in every guest room to give the appearance the hotel was full.

Wyner died of a heart attack on Dec. 5, 1961. His six sons tried to continue operation of the hotel, but it was too difficult, and a decision was made to sell.

The Blakeley Years: 1964-1983

The unpaid interest on the bonds dissuaded many from trying to buy the hotel. But Cabot, Cabot & Forbes principal Gerald F. Blakeley Jr. was interested. After more than a year of legal work, Hale and Dorr succeeded at clearing the bond obligations, and in October 1964 Blakeley and associates Paul Hellmuth and Charles Spaulding acquired the Ritz-Carlton Boston for $3.8 million.

“Out of the 20 years I owned it, it made money three years. The other years it broke even, but from a public relations standpoint for CC&F, it was a tremendous asset,” said Blakeley, who completed a 19-story Ritz-Carlton luxury condominium complex on land adjacent to the hotel in 1981.

In the late 1960s Blakeley obtained the rights to the Ritz-Carlton name in North America (with the exception of Montreal and New York). In June 1978, Blakeley was awarded the rights and privileges of the Ritz-Carlton trademark in the United States and was given a US Service Mark Registration.

In August 1983, Johnson Properties bought the Ritz Boston and US trademark for $75.5 million and established the Ritz-Carlton Hotel Co. In 1988, Johnson subsequently obtained the exclusive rights to the Ritz name throughout the world (except for the 210-room Hotel-Ritz Paris, The Ritz-Carlton at Water Tower Place in Chicago, and the Ritz-Carlton in Montreal).

The Corporate Years: 1983-1999

From 1940 to 1975, the Ritz-Carlton Boston was the only Ritz-Carlton hotel in existence. Johnson would grow the company from the Ritz-Carlton Boston to 30 hotels worldwide in just 10 years.

He obtained financing to do so from Manufacturers Hanover Trust of New York in 1983 in the amount of $85 million secured by the Ritz-Carlton Boston. This loan was refinanced in 1989 by Manhattan Tops USA of New York for $136.5 million and again in 1994 by Sumitomo Bank of Japan. By 1996, this mortgage was in default and the interest and penalties brought the total debt to $214.8 million.

By splitting this mortgage note into three parts, Sumitomo Bank was able to unbundle the Ritz Boston from the trademark rights to the Ritz brand worldwide. Blackstone Real Estate Acquisitions of New York bought the Ritz-Carlton Boston at auction for $75 million in February 1998.

A month later, Host Marriott Corp. of Bethesda, Maryland, acquired the hotel from Blackstone for $100 million.

Marriott International Inc., which franchises and manages Marriott’s 325,000 rooms, bought the Ritz-Carlton Hotel Co. and rights to the Ritz-Carlton name worldwide from W.B. Johnson for $290 million in a two-part transaction completed in 1998.

Millennium Purchase

In 1998, Christopher Jeffries, founding partner of Millennium Partners, obtained Ritz franchises from Marriott for four hotel properties under construction: two in Washington, one in New York City, and one in Atlanta, Georgia. In addition, Jeffries was searching for a brand affiliation for the new 155-room hotel and 270-luxury condominiums he was constructing as part of Boston’s 1,800,000-square-foot (167,000 m2) Millennium Place, a mixed-use complex on lower Washington Street. Because of noncompetition clauses, the only way he could obtain a second Ritz flag in Boston was to own the existing Ritz.

Millennium Partners acquired the original Ritz-Carlton Boston for $122 million (though it had sold for just $75 million less than two years prior) and spent $50 million for renovations. Marriott agreed to allow the Ritz affiliation for the condominium complex, which will be known as The Residences at the Ritz-Carlton, and share all of the services of the hotel.

In 1999, when Millennium Partners of New York, the new owners of the original Ritz-Carlton Boston, announced that the company was building a second Ritz-Carlton in Boston (the now-completed 193-room Ritz-Carlton, Boston Common), there was much local disapproval. A member of the old guard summed up: “The movement of a name from one place to another doesn’t do it. There would never be that special atmosphere; a grace, decency, and ambiance that once existed.” Millennium Partners admitted they had no intentions of trying to duplicate the Ritz.

Taj Purchase

In October 2002, The Ritz-Carlton Boston celebrated its 75th Anniversary with a major restoration to bring the facility 21st century amenities while maintaining its 20th century decor.

The Ritz-Carlton Boston has been in continuous operation since it opened in 1927. The property is a Boston landmark and anchors fashionable Newbury Street and the picturesque Boston Public Garden located in the heart of the Back Bay.

In November 2006, The Taj Hotels, Resorts and Palaces, subsidiary of the India-based Tata Group, entered into a definitive agreement to purchase The Ritz-Carlton Boston from its current owners, Millennium Partners. The $170 million transaction is scheduled to close on January 11, 2007. Taj Hotels, Resorts and Palaces operates 77 hotels across the world. The Ritz-Carlton Boston was renamed as Taj Boston upon closing the purchase. The existing Ritz-Carlton Boston Common is expected to be renamed Ritz-Carlton Boston.

2000 and beyond

From 2001 to 2007 Boston was home to two Ritz-Carlton hotels that faced each other on Boston Common. The Ritz-Carlton Boston Common Hotel opened in 2001.

In November 2006 The Taj Hotels Resorts and Palaces, India luxury hotel group entered into an agreement to purchase the original 1927 Ritz-Carlton Boston from its current owners, Millennium Partners, for $170 Million. The Ritz-Carlton name was not sold to Taj Hotels. The Ritz-Carlton Boston was renamed Taj Boston on Jan. 11, 2007.

The first Ritz-Carlton Hotel in Russia was opened in Moscow on July 1, 2007.

The Ritz-Carlton Hotel Company, LLC has announced its first hotel in India. The property is slated to open in Bangalore in 2010.

On August 16, 2007 Ritz-Carlton announced it was to open its first Canadian property in Toronto in 2009. Another in Vancouver is slated to open in 2011. The hotel, which will occupy the first 20 floors of a 58 storey tower, will also feature the Residences by Ritz-Carlton on the remaining 38 floors in an Arthur Erickson designed tower, similar to that of the Turning Torso in Malmö, Sweden. On February 2008, Ritz carlton closed its Hong Kong Hotel and will occupy 15 levels on the International Commerce center.

References

  1. ^ http://www.nist.gov/public_affairs/bald99/ritz.htm
  2. ^ The New Gold Standard, Joseph A. Michelli, McGraw Hill p. 6, 2008
  3. ^ http://www.masterconnection.com/thelearninginstitute.asp
  4. ^ http://www.masterconnection.com/thelearninginstitute.asp
  5. ^ http://www.americanwaymag.com/horst-schulze-capella-sol%C3%ADs-hotels-resorts-west-paces-hotel-group
  6. ^ http://www.capellahotels.com/
  7. ^ http://www.solishotels.com/
  8. ^ http://www.westpaceshotels.com/home.htm

See also

External links


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