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TATA Consultancy Services
Type Public (BSE: 532540)
Subsidiary of Tata Group
Founded 1968
Headquarters Mumbai, India
Key people Ratan Tata (Chairman)
S Ramadorai (Vice Chairman)
N Chandrasekaran (CEO & MD)
S Mahalingam (Executive Director & CFO)
Phiroz Vandrevala (Executive Director & Head, Global Corporate Affairs)
Ajoy Mukherjee (VP & Head, Global Human Resources)
Industry Software services
Products TCS Bancs
Digital Certification Products
Healthcare Management Systems
Services IT Consulting
IT Services
Outsourcing
BPO
Software Products
Revenue US$ 6 billion (2010)
Net income US$ 1.25 billion (2009)
Total assets US$ 4.36 billion (2009)
Employees 149,654 (As on 31st Dec, 2009)
Parent Tata Group
Website TCS.com

Tata Consultancy Services Limited (TCS) (BSE: 532540) is a software services and consulting company headquartered in Mumbai, India. TCS is the largest provider of information technology and business process outsourcing services in India.[1] The company is listed on the National Stock Exchange and Bombay Stock Exchange of India.

TCS is a subsidiary of one of India's largest and oldest conglomerates, the Tata Group, which has interests in areas such as energy, telecommunications, financial services, manufacturing, chemicals, engineering, materials, government and healthcare.[2][3]

Contents

History

Tata Consultancy Services was established in the year 1968 and is a pioneer in the Indian IT industry.[4] Despite unfavourable government regulations like the Licence Raj the company succeeded in establishing the Indian IT Industry.

It began as the "Tata Computer Centre", a division of the Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. JRD Tata was the first chairman, followed by Nani Palkhivala.

One of TCS' first assignments was to provide punch card services to a sister concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India[4]. It also provided bureau services to Unit Trust of India, thus becoming one of the first companies to offer BPO services.

In the early 1970s, Tata Consultancy Services started exporting its services. TCS's first international order came from Burroughs, one of the first business computer manufacturers. TCS was assigned to write code for the Burroughs machines for several US-based clients[5]. This experience also helped TCS bag its first onsite project - the Institutional Group & Information Company (IGIC), a data centre for ten banks, which catered to two million customers in the US, assigned TCS the task of maintaining and upgrading its computer systems[6].

In 1981, TCS set up India's first software research and development center, the Tata Research Development and Design Center (TRDDC) [7]. The first client-dedicated offshore development center was set up for Compaq (then Tandem) in 1985.

In 1989, TCS delivered an electronic depository and trading system called SECOM for SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian IT company. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock Exchange (JSE)[8]. TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired[9].

In the early 1990s, the Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developers and clients to make use of it[10].

In 1999, TCS saw outsourcing opportunity in E-Commerce and related solutions and set up its E-Business division with ten people. By 2004, E-Business was contributing half a billion dollars (US) to TCS[11].

On 9 August 2004, TCS became a publicly listed company[12], much later than its rivals, Infosys, Wipro and Mahindra Satyam.

During 2004, TCS ventured into a new area for an Indian IT services company - Bioinformatics[13]

In 2008, the company went through an internal restructuring exercise that executives claim would bring about agility to the organization.[14].

Offices and development centres

Tata Consultancy Services campus at Lucknow, India

Indian branches

TCS has development centres and/or regional offices in the following Indian cities: Ahmedabad, Bangalore, Bhubaneswar, Chennai, Coimbatore, Delhi, Gandhinagar, Goa, Gurgaon, Guwahati, Hyderabad, Jamshedpur,kochi,Kolkata,Lucknow,Mumbai, Noida, Pune,Thiruvananthapuram.

Global units

Africa: South Africa, Morocco[15]

Asia (outside India): Bahrain, China[16], Hong Kong, Indonesia, Israel, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE

Australia: Australia

Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America: Canada, Mexico, USA

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Uruguay

List of acquisitions

The table below gives some details of TCS' key acquisitions

Number Acquisition Date Company Business Country Value Headcount Remarks Reference
1 October 8, 2008 Citi Global Services Limited Business Process Outsourcing India US$ 505 mn 12472 TCS acquired key BFS domain knowledge. [17]
2 November, 2006 TKS-Teknosoft Banking Product Switzerland US$ 80.4 mn 115 Expand product portfolio by acquiring rights to Quartz and ownership of Alpha and e-portfolio, enhanced presence in Switzerland and France [18]
3 November, 2005 Comicrom Banking BPO Chile US$ 23.7 mn 1257 Entry into Latin America; Access to payment processing platform [19]
4 February, 2006 Tata Infotech IT Services India - - - [20]
5 October, 2005 FNS Core Banking Product Australia US$ 26 mn 190 Acquired core banking solution product and access to 116 customers in 35 countries; FNS was an existing partner for TCS [21]
6 October, 2005 Pearl Group Insurance United Kingdom US$ 94.7 mn 950 Acquired life and pension outsourcing business from Pearl Group; Domain knowledge of life and pension underwriting business [22]
7 November 2006 TCS Management IT Services Australia US$ 13.0 mn 35 Access to Australian clients [23]
8 May 2004 Phoenix Global Solutions BPO India US$ 13 mn 350 Acquire expertise in insurance [24]
9 May 2005 Swedish Indian IT Resources AB (SITAR) IT Services Sweden US$ 4.8 mn - Acquire blue-chip European customers like Ericsson, IKEA, Vattenfall and Hutchison; SITAR was TCS’ exclusive partner in Sweden and a non-exclusive partner in Norway.
10 May 2004 Aviation Software Development Consultancy India (ASDC) IT Services India - 180 ASDC was a Singapore Airlines-TCS JV; Acquired Singapore Airlines as a major client [25]
11 January 2004 Airline Financial Support Services India (AFS) BPO India US$ 5.1 mn 316 BPO expertise in Airline and Hospitality sector [26]
12 October 2001 CMC Limited IT Services India US$33.8m (51%) 3100 Access to domestic capability; continues to be a separately run company. [27]

Innovation and R&D

Tata Research Development and Design Center

TCS established the first software research center in India, the Tata Research Development and Design Center, in Pune, India in 1981.TRDDC undertakes research in Software Engineering, Process Engineering and Systems Research.

Researchers at TRDDC also developed MasterCraft (now called TCS Code Generator Framework [4]) an artificial intelligence software that can automatically create code from a simple computer language, and rewrite the code based on the user's needs.[28]

Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities[29].

Innovation

In 2007, TCS launched its Co-Innovation Network, a network of TCS Innovation Labs, startup alliances, University Research Departments, and venture capitalists.[30]

In addition to TRDDC, TCS has 19 Innovation Labs based in three countries.[31]

  • TCS Innovation Lab, Convergence: Content management and delivery, convergence engines, networks such as 3G, WiMax, WiMesh, IP Testing for Quality of Service, IMS, OSS/BSS systems, and others.
  • TCS Innovation Lab, Delhi: Software Architectures, Software as a Service, natural language processing, text, data and process analytics, multimedia applications and graphics.
  • TCS Innovation Lab, Embedded Systems: Medical electronics, WiMAX, and WLAN technologies.
  • TCS Innovation Lab, Hyderabad: Computational methods in life sciences, meta-genomics, systems biology, e-security, smart card-based applications, digital media protection, nano-biotechnology, quantitative finance.
  • TCS Innovation Lab, Mumbai: Speech and natural language processing, wireless systems and wireless applications.
  • TCS Innovation Lab, Insurance - Chennai: IT Optimization, Business Process Optimization, Customer Centricity Enablers, Enterprise Mobility, Telematics, Innovation in Product Development and Management (PLM) in Insurance.
  • TCS Innovation Lab, Chennai: Infrastructure innovation, green computing, Web 2.0 and next-generation user interfaces.
  • TCS Innovation Lab, Peterborough, England: New-wave communications for the enterprises, utility computing and RFID (chips, tags, labels, readers and middleware).
  • TCS Innovation Lab: Performance Engineering, Mumbai: Performance management, high performance technology components, and others.
  • TCS Innovation Lab, Cincinnati, United States: Engineering and Manufacturing IT solutions.

Some of the assets created by TCS Innovation Labs are DBProdem, Jensor [32], Wanem [33], Scrutinet.

In 2008, the TCS Innovation Lab-developed product, mKrishi, won the Wall Street Journal Technology Innovation Award in the Wireless category.[34]. mKrishi is a service that would enable India's farmers to receive useful data on an inexpensive mobile device.[35]

TCS' Co-Innovation Network partners include Collabnet, Cassatt, MetricStream, academic institutions such as Stanford, MIT, various IITs, and venture capitalists like Sequoia and Kleiner Perkins.[36]

Employees

TCS is considered one of the largest private sector employers in India with a core strength in excess of 160,000 individuals. [37]. TCS has one of the lowest attrition rates in the Indian IT industry[38].

US Visa Program

TCS was the fourth largest visa recipient in 2008, preceded by Infosys, Wipro and Satyam[39].

External links

References

  1. ^ "NASSCOM List". Press Release. NASSCOM. 2006-01-23. http://www.nasscom.in/Nasscom/templates/NormalPage.aspx?id=48275. Retrieved 2009-02-13. 
  2. ^ "Tata Sons Have a Global Ambition List". PTI. Times of India. 05-12-2004. http://timesofindia.indiatimes.com/articleshow/947309.cms. Retrieved 2009-02-13. 
  3. ^ "India's Oldest Biz Empire Shines". AP. Kuwait Times. 05-02-2008. http://www.kuwaittimes.net/read_news.php?newsid=ODA4MjEzNDQy. Retrieved 2009-02-13. 
  4. ^ a b "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1990-01-01. http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/Tata%20Consultancy%20Services%20Limited%20The%20Pioneer%20in%20the%20Indian%20IT%20Industry.htm. 
  5. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1990-01-01. http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/Tata%20Consultancy%20Services%20Limited%20Indian%20IT%20Industry.htm. 
  6. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1990-01-01. http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/Tata%20Consultancy%20Services%20Limited%20Indian%20IT%20Industry.htm. 
  7. ^ Kanavi, Shivanand (June 7-20,2004), "Megasoft", Business India: 46–54 
  8. ^ "Indian software keeps Swiss securities safe". News. Swissinfo.com. 01-14-2002. http://www.swissinfo.ch/eng/archive.html?siteSect=883&sid=957178&ty=st. 
  9. ^ "TCS acquires TKS Teknosoft". News. Financial Express. 11-01-2006. http://www.financialexpress.com/news/tcs-acquires-swiss-firm-tksteknosoft/182435/. 
  10. ^ "IT Man of the Year: Standing Tall". Cover Story. Dataquest India. 2004-12-22. http://dqindia.ciol.com/content/top_stories/2004/104122201.asp. 
  11. ^ Kanavi, Shivanand (June 7-20,2004), "Megasoft", Business India: 52 
  12. ^ "Star Performer Goes Public". Editorial. The Hindu. 06-14-2004. http://www.hindu.com/2004/06/15/stories/2004061502001000.htm. 
  13. ^ "TCS launches the country’s first bioinformatics product". News. Express Online. 08-02-2004. http://www.expresscomputeronline.com/20040802/indianews03.shtml. 
  14. ^ "Eye on future, TCS in revamp mode". News. Hindustan Times. 12-02-2008. http://www.hindustantimes.com/StoryPage/StoryPage.aspx?sectionName=NLetter&id=c96ab585-b99a-4521-9939-18d8253cf710&MatchID1=4924&TeamID1=4&TeamID2=2&MatchType1=1&SeriesID1=1244&PrimaryID=4924&Headline=Eye+on+future%2c+TCS+in+revamp+mode. 
  15. ^ "TCS plans Morocco foray with 500-strong unit". News. Express Online. 12-10-2006. http://www.expressindia.com/news/fullstory.php?newsid=78005. 
  16. ^ "China Joint Venture with Tata Consultancy Services". News. China Economic Review. 2007-12-18. http://www.chinaeconomicreview.com/it/2007/09/18/china-joint-venture-with-tata-consultancy-services.html. 
  17. ^ "Tata Consultancy Services To Acquire Citigroup Global Services for $505 million". CIOL. 2008-10-08. http://www.ciol.com/News/Mergers-and-acquisition/News-Reports/TCS-acquires-Citigroup-Global-Services-for-$505-mn/81008111295/0/. 
  18. ^ "TCS acquires Swiss firm TKS-Teknosoft". Financial Express. 11-01-2006. http://www.financialexpress.com/news/tcs-acquires-swiss-firm-tksteknosoft/182435/. 
  19. ^ "TCS Buys Comicrom for $23M". Red Herring. 11-07-2005. http://www.redherring.com/Home/14363. 
  20. ^ "Tata Infotech to merge with TCS". Silicon India. 07-18-2005. http://www.siliconindia.com/shownews/Tata_Infotech_to_merge_with_TCS-nid-28806.html. 
  21. ^ "TCS buys FNS for $26 million". International Banking Systems Magazine. 11-2005. http://www.ibspublishing.com/index.cfm?section=news&action=view&id=9669. 
  22. ^ "TCS stakes its claim in BPO with Diligenta". Ovum. 04-2006. http://www.ovum.com/go/content/c,64433. 
  23. ^ "TCS acquires IT consultancy firm for A$15m". ITWire.com. 11-12-2006. http://www.itwire.com/content/view/7061/598/. 
  24. ^ "Tata acquires Phoenix India arm". ComputerWeekly.com. 05-11-2004. http://www.computerweekly.com/Articles/2004/05/11/202355/tata-acquires-phoenix-india-arm.htm. 
  25. ^ "TCS buys out Singapore Airlines' stake in ASDC". The Hindu. 03-10-2004. http://www.hindu.com/2004/03/10/stories/2004031003241500.htm. 
  26. ^ "TCS buys 75.1% stake in AFS from Swissair". Rediff.com. 05-06-2003. http://www.rediff.com/money/2003/may/06tcs.htm. 
  27. ^ "TCS TCS oulines vision for CMC". The Hindu. 2001-10-18. http://www.hindu.com/thehindu/2001/10/18/stories/06180008.htm. 
  28. ^ "When Outsourcing Loses Human Element". International Herald Tribune. 2005-05-27. http://www.iht.com/articles/2005/05/26/business/tata.php. 
  29. ^ "Improving Our World - IEEE Annual Report(page 4)". IEEE. 2005. http://www.ieee.org/portal/cms_docs_iportals/iportals/aboutus/annualreport/2005/IEEE-AR05-Section1.pdf. 
  30. ^ http://www.financialexpress.com/news/tcs-launches-its-coinnovation-network/191184/
  31. ^ [1]
  32. ^ Jensor released as Open Source
  33. ^ Wanem released as Open Source
  34. ^ http://online.wsj.com/article/SB122227003788371453.html?mod=article-outset-box
  35. ^ [2]
  36. ^ [3]
  37. ^ http://www.cybermedia.co.in/press/pressrelease100.html
  38. ^ http://www.reuters.com/article/pressRelease/idUS143871+16-Jul-2008+PRN20080716
  39. ^ "Indian Firms, Microsoft Top H-1B List". News. Businessweek. 2009-02-24. http://www.businessweek.com/technology/content/feb2009/tc20090223_946195.htm?chan=rss_topStories_ssi_5. 







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