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Windows Remote Assistance
Remote Assistance Icon.png
A component of Microsoft Windows
Windows Remote Assistance Vista.png
Details
Included with Windows XP, Windows Vista, Windows 7
Related components
Remote Desktop Connection

Windows Remote Assistance is a feature of Windows XP and later that allows a user to temporarily control a remote Windows computer over a network or the Internet to resolve issues.[1][2] As it can be inconvenient for system administrators to personally visit the affected computer, Remote Assistance allows them to diagnose and often repair problems with a computer without ever personally visiting it.

In Windows Vista, Remote Assistance is a standalone application and does not use the Help and Support Center or Windows Messenger. It is based on the Windows Desktop Sharing API. Two administrators can connect to a remote computer simultaneously. Also, a session automatically reconnects after restarting the computer. It also supports session pausing, built-in diagnostics, chat and file transfer and XML-based logging. It has been reworked to use less bandwidth for low-speed connections. NAT traversals are also supported, so a session can be established even if the user is behind a NAT device. Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed.

In Windows 7, Windows Remote Assistance is based on RDP 7 and uses PNRP when connecting using the Easy Connect option. [3] With Easy Connect, only a password needs to be shared instead of an invitation file, and two computers can establish a P2P connection over the LAN (Local Area Network) or the Internet (WAN) without a relay server.

References

  1. ^ Overview of Remote Assistance in Windows XP
  2. ^ Windows XP Technical Overview
  3. ^ Peer-To-Peer based Features in Win 7

See also

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